Category: Articles

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and laws...

How to give your team feedback so they actually listen (Yes, it is possible.)

How to give your team feedback. We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start. Because nobody wants feedback....

Customer Service Training in Michigan

Are you interested in Customer Service Training in Michigan that can show you how to better retain customers while growing your business? You need to do more than just keep your customers satisfied....

Presentation Skills Training in Michigan

In your business interactions, and in life in general, you need to convey your message successfully by making your presentations dynamic and highly-effective. Are you depending on PowerPoint as a crutch?...

Communication Skills Training in Michigan

Do you need to know how to be a more effective communicator? Communication Skills Trainings in Michigan can be customized to meet the specific needs of your type of business and industry, and location....

Communication Barriers Prevent You from Conveying Your Message

Sharing your thoughts seems like it should be simple, but often it isn't. So many things can interfere with your message and form communication barriers. George Bernard Shaw said it best, "The single...

Sharpen Communication Skills to Persuade and Inspire Action

It may come as a surprise, but you cannot multi-task and listen effectively at the same time. Listening is not the only stumbling block for good communication skills. Many managers and presenters are...

Customer Service Skills Builds Loyalty

Now more than ever, all customers have become broadcasters and journalists due to social media and blogging. That's why exceptional customer service skills builds loyalty and your business. Your customer...

Outstanding Presentation Skills Compel, Influence and Persuade

Executives, leaders and team members all need effective presentation skills to be effective in business. Whether you are speaking at a conference or running a team meeting, you need to organize your...

Dealing with Difficult Customers? Laurie Brown has Solutions!

Dealing with difficult customers at work can be very stressful for even the most skilled employees. No matter what type of problem your customers bring to the call, Laurie Brown has a surefire solution...