Category: Articles

Choose the Right Communication Tool Every Time

Ever sent an email when a quick chat would've done the trick? Or scheduled a meeting that could've been an email? We've all been there. With so many workplace communication tools available—email,...

Listening: The Secret Superpower for Tech Professionals

Let's be honest – most tech people aren't known for stellar communication skills. They're more comfortable with code than with conversation. But here's the thing: listening might just be the...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and...

How to give your team feedback so they actually listen (Yes, it is possible.)

How to give your team feedback. We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start. Because nobody wants...

Presentation Skills Training in Michigan

In your business interactions, and in life in general, you need to convey your message successfully by making your presentations dynamic and highly-effective. Are you depending on PowerPoint as a...

Customer Service Training in Michigan

Are you interested in Customer Service Training in Michigan that can show you how to better retain customers while growing your business? You need to do more than just keep your customers...

Communication Skills Training in Michigan

Do you need to know how to be a more effective communicator? Communication Skills Trainings in Michigan can be customized to meet the specific needs of your type of business and industry, and...

Communication Barriers Prevent You from Conveying Your Message

Sharing your thoughts seems like it should be simple, but often it isn't. So many things can interfere with your message and form communication barriers. George Bernard Shaw said it best, "The...

Sharpen Communication Skills to Persuade and Inspire Action

It may come as a surprise, but you cannot multi-task and listen effectively at the same time. Listening is not the only stumbling block for good communication skills. Many managers and presenters...

Customer Service Skills Builds Loyalty

Now more than ever, all customers have become broadcasters and journalists due to social media and blogging. That's why exceptional customer service skills builds loyalty and your business. Your...