Contact Laurie now at (248) 761-7510 for Library Customer Service Training.
This program is ideally suited for librarians and library staff.
Because each library is unique, each solution needs to be unique as well. Here are some of the outcomes we could focus on:
We will customize this program or coaching session to address your wants and needs.
"I will tell you that my newest library staff member specifically commented on how much she enjoyed the examples given. She has a strong customer service focused work history, but this is her first experience working in a library. She felt like she came away with some concrete 'scripts' almost of how she can respond when in a new situation."
Stilwell Public Library
…and get a Three Communication Techniques handout