Customer Service Excellence
From Good to Great
Your customer has all the power, because, though their expectations may sometimes seem unreasonable, they have the ability to broadcast their experiences—both good and bad—to thousands of people. Companies such as Amazon, Zappos, and Uber have been creating experiences that delight their customers. As a part of the program, you can learn from their success so that you can provide your customers with the kind of experiences that they want, need and expect.
Contact Laurie now at (248) 761-7510 for Customer Service Excellence Training.
"I cannot tell you how thankful I am that you came to be the person that we chose to conduct our staff training, Throughout the years, we've provided professional development opportunities to our caregivers. Your presentation is, by far, the best we have experienced! You utilize all of your strengths in the presentation— your humor, compassion and vision are what make you so successful in what you do! "
—TAMMY KARMON,
The Curious Kids Program
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