Customer Service Excellence

From Good to Great

Your customer has all the power, because, though their expectations may sometimes seem unreasonable, they have the ability to broadcast their experiences—both good and bad—to thousands of people. Companies such as Amazon, Zappos, and Uber have been creating experiences that delight their customers. As a part of the program, you can learn from their success so that you can provide your customers with the kind of experiences that they want, need and expect.

Contact Laurie now at (248) 761-7510 for Customer Service Excellence Training.

This program is ideal for employees and managers.

Learning Outcomes

Create a customer service promise
Identify the benefits of providing exceptional customer service
Identify what todays customers expect, want and need
Explain how to build trust and rapport
Demonstrate how to listen effectively
Distinguish how to be perceived as credible and trustworthy
Recognize the importance of a vocal tone that shows you are credible
Demonstrate specific ways to communicate rules and regulations
Create lasting relationships
Describe methods of communicating bad news
Demonstrate how to deal with difficult customers
Develop ways to go above and beyond
Discuss how to make it easy for your customer to navigate through your organization
Review how to keep a good attitude on a bad day

We will customize this program or coaching session to address your wants and needs.

Contact Laurie now at (248) 761-7510 for
Customer Service Excellence Training.

"I cannot tell you how thankful I am that you came to be the person that we chose to conduct our staff training, Throughout the years, we've provided professional development opportunities to our caregivers. Your presentation is, by far, the best we have experienced! You utilize all of your strengths in the presentation— your humor, compassion and vision are what make you so successful in what you do! "

—TAMMY KARMON,
The Curious Kids Program