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  • Laurie Brown, author and communications coach

    Guides for

Laurie's Guides

Communication Barriers

Being able to overcome communication barriers is crucial to your success. These guides will help you with the following topics:

  • Communication Barriers prevent you from Conveying your message
  • Cross cultural communication
  • Dealing with difficult customers
  • Overcoming barriers to relay your message
  • Fear of public speaking

Communication Skills

Everyone I work with wants and needs to improve their communication skills. In these guides you will learn:

  • How to improve communication skills
  • Learn to communicate effectively
  • Running effective meetings
  • Sharpen Communication skills
  • What are communication skills

Customer Service Skills

Exceptional customer service is no longer optional. These guides will help you improve your customer service:

  • Customer service skills to build loyalty
  • Good customer service tips that help you surpass the competition
  • Improving Customer service positively impacts your bottom line
  • Customer service courses
  • Top Customer service skills employees must master

Presentation Skills

When you need to present your ideas, it is best to be able to manage your nerves, and communicate your message.These guides will help with the following:

  • How to create a powerful PowerPoint Presentation
  • How to keep listener's attention
  • Managing Stage Fright
  • Outstanding presentation skills
  • Presentation skills for executives
  • Technical communication