Emotional intelligence is the ability to recognize and understand your own emotions and the emotions of others and to use this awareness to manage your behavior and relationships effectively. It is a key skill for customer service professionals, as it allows them to effectively communicate and connect with customers, resolve conflicts, and build strong, positive relationships.
While customer service has always been difficult, it has become increasingly more difficult since the pandemic. People are less patient and more irritable and demanding. Their emotional needs may not be expressed, but they must be addressed. Your staff needs to develop their emotional intelligence skills to manage these customers.
Contact Laurie now at (248) 761-7510 for Emotional Intelligence and Customer Service Training.
This program is ideal for employees and managers.
Great customer service is based on great communication; communication that builds authentic relationships and trust. This takes emotional intelligence so your employees can be empathetic, especially when handling conflict. And so that they can manage their state when dealing with difficult people.
By the conclusion of this customized two-hour virtual training event, participants should have a solid understanding of what emotional intelligence is, why it is such an important customer service skill, and how to use EQ strategies and tools to create exceptional customer service.
We will customize this program or coaching session to address your wants and needs.
"The instructors were an amazing team. They were so knowledgeable and supportive and engaging, and relatable. This is a topic that everyone should take because we all come in contact with people in some capacity. It sheds a light of self-regulation amongst other many important elements of our emotional intelligence."
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