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    Communication Skills Workshops

    In Person & Virtual

IT Communication

Does Your Team Need Help with Communicating Effectively?

As an IT professional, you need to communicate with a variety of people using various methods. Being a good communicator means that you will be better able to influence peers, managers, and clients. Developing your interpersonal skills will benefit you professionally and personally.

IT communication skills training

Contact Laurie now at (248) 761-7510 for IT Communication Skills Training.

The High Cost of Poor Communication in IT

Effective communication is mission-critical in the IT industry. From discussing technical issues to collaborating on complex projects, clear communication can make or break the success of teams and organizations. Unfortunately, poor communication skills can lead to costly mistakes, delays, and inefficiencies that significantly impact the bottom line.

Miscommunication Leads to Expensive Errors

In IT, even a tiny miscommunication can spiral into costly errors. Something seemingly innocuous, such as a misunderstood requirement or a poorly worded email, can cause developers to go down the wrong path, wasting countless work hours. Bugs, security vulnerabilities, and system failures often trace back to communication breakdowns that could have been avoided with better communication practices.

Lost Productivity from Unclear Instructions

Time is money, and poor communication results in wasted time and lost productivity. When instructions are unclear or technical details are muddled, IT professionals must spend extra time clarifying information and redoing work. This lack of clear communication leads to delays, missed deadlines, and frustrated team members who could have accomplished much more with better communication.

Customer Dissatisfaction and Churn

IT communication isn't just about internal teams – it's also critical for interacting with clients and customers. When there is a lack of clear, empathetic client communication, frustrations and misunderstandings arise. This can breed customer dissatisfaction and drive clients to take their business elsewhere, resulting in lost revenue and reputation damage.

Investing in IT Communication Training Pays Off

While poor communication costs can be staggering, the solution is investing in effective communication skills training tailored for IT professionals. Organizations can prevent costly mistakes, increase productivity, strengthen customer relationships, and ultimately boost their bottom line by improving communication competencies across technical teams. Powerful communication makes for a powerful IT force.

This course is ideal for IT professionals who want to improve their communication skills. It can be delivered in person or virtually. We can tailor your workshop to meet your team's specific needs. 

Learning Outcomes

As part of this program you will master the top five communication skills for IT professionals.

  • Understand your personal communication style
  • Explain the differences between assertive, passive and aggressive communication
  • Communicate technical information successfully up, down and across an organization
  • Employ project management communication skills
  • Master internal communication
  • Employ empathetic communication techniques
  • Learn how to communicate with difficult people
  • Communicate effectively on help desk platforms
  • Create email that is understandable and actionable
  • Demonstrate effective use of key communication techniques, including active listening and effective questioning

We will customize this program or coaching session to address your wants and needs.

Contact Laurie now at (248) 761-7510 for
IT Communication Skills Training.

"Thanks so much for today. Each team member benefited and enjoyed it. I am very thankful for the whole experience. It was extremely well planned and the time went so fast because we were all so engaged."

—SUZY ELFISHAWY,
Bill Highway

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