As part of this program you will master the top five communication skills for IT professionals.

• Understand your personal communication style
• Explain the differences between assertive, passive and aggressive communication
• Communicate technical information successfully up, down and across an organization
• Employ project management communication skills
• Master internal communication
• Employ empathetic communication techniques
• Learn how to communicate with difficult people
• Communicate effectively on help desk platforms
• Create email that is understandable and actionable
• Demonstrate effective use of key communication techniques, including active listening and effective questioning