• Laurie Brown Communication skills workshops and training

    Communication Skills Workshops

    In Person & Virtual

Dealing with Difficult People

Dealing with difficult people

Learning how to deal with difficult people can help you in your personal as well as professional life. Whether the difficult person is a family member, client, patient, coworker or boss, they can make your life unbearable. In this program we will look at the root cause of why people are difficult and offer solutions that are instantly actionable.

In this highly interactive and fun session, we will provide tools and techniques to help you manage the difficult people in your life.

This course is ideal for people who want to improve their abilities in dealing with difficult people.

Contact Laurie now at (248) 761-7510 for Dealing with Difficult People Training.

We will customize this program or coaching session to address your wants and needs.

Learning Outcomes

  • Understand the root causes that make people difficult
  • Assess your communication style to reduce friction
  • Determine ways to communicate more effectively in difficult situations
  • Describe ways to listen to resolve conflicts
  • Discover your tolerance to conflict
  • Explain how to deal with the difficult types of people you may contact. (Know-it-alls, passive-aggressive people, yellers, etc)
  • Diagnose ways to manage your own state

This workshop can help you deal with conflict in a productive way. You will make your work or home life easier. 

Contact Laurie now at (248) 761-7510 for
Dealing with Difficult People Training.

Learn more about  Dealing with Difficult Customers .

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.