• Understand how your body language can impact your message
• Recognize the importance of a vocal tone that shows you are credible
• Distinguish how to be perceived as credible and trustworthy
• Identify attributes that describe your personal style
• Discuss which type of communication is most effective
• Demonstrate specific ways to move people to action
• Create dynamic presentations
• Develop ways to use your natural strengths

Listening Skills for Leaders Being able to listen productively is a needed skillset for leaders.
Outcome: You will learn a listening model to help you listen more effectively.

Building trust. In their book The Trusted Advisor, Maister, Green and Galford wrote about this simple formula for building trust:

[C+R+I] + [Self Interest] = Trust

We will work with this formula as a basis for trust building.
Outcome: Skills to build your credibility, reliability and intimacy (rapport).

Vocal Techniques. Your voice is an important part of your presentation. The proper use of tone, range, articulation, power, pace and pausing has a huge impact on how you are perceived.
Outcome: You will learn how to use body language and gestures to create the impression of credibility.

Leading a Dynamic Meeting. Your ability to lead a productive and dynamic is key to your leadership. In this segment we will look at rules and ideas for making your meetings more productive.
Outcome: Your team meetings will be something people will really want to attend.

Tech Talk Translation. Making sure that your communication is understood means that you may have to translate your message depending on your audience.
Outcome: Your communication will be effective no matter what level of understanding of the person to whom you are speaking.

Develop EI. Leaders need to have a high Emotional Intelligence. Learn how to increase your self-awareness, self-regulation, empathy and social skills.
Outcome: Your Emotional Intelligence will increase along with your ability to lead.

Communication Channels. Whether you are speaking in person, on the phone or through email, you want to make sure that you are communicating in a way that inspires and creates action.
Outcome: You will discover tips and techniques to communicate in each medium.

Presentation Skills. Learn how to be a dynamic presenter and move your team to action. Body language, tonality, PowerPoint creation and delivery will be covered.
Outcome: You will have a comprehensive knowledge of presentation creation and delivery.