No matter how you think of your customers—as patron, patient, client, member, or guest—they need to be treated in a way that makes them want to do business with you now and for years to come. 

Emotional intelligence is the ability to recognize and understand your own emotions and the emotions of others and to use this awareness to manage your behavior and relationships effectively.

Though you may think that great service isn't important to Public Sector "customers" (citizens) because you're not working in a competitive environment, think again.

Customers can be making decisions about your business because of the way they were greeted. You need the people who first meet your customers to ensure that your customer's initial experience is a good one.

Even if you spend a fortune on advertising that works to get your customers in the door, getting them to continue to buy from you is ultimately in the hands of your staff.

As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.

Educating people about the benefits of libraries and advocating for their continued support is essential. With this in mind, improving customer service has clearly become more important than ever.