Customer Service Excellence:

From Good to Great

No matter how you think of your customers—as patron, patient, client, member, or guest—they need to be treated in a way that makes them want to do business with you now and for years to come. Learn telephone skills, the best ways to greet your customer, methods to handle difficult customers and more.

Public Sector Customer Service:

Great Customer Service Still Matters

Though you may think that great service isn’t important to Public Sector “customers” (citizens) because you’re not working in a competitive environment, think again. Great customer service is essential for good government. Learn how to greet your customers, deal with difficult situations and provide exceptional service every day.

Front Desk

First Impressions Matter

Customers can be making decisions about your business because of the way they were greeted. Whether you are a medical office, a legal firm, a manufacturer, a hotel, or any business office, you need the people who first meet your customers to represent your business in a positive way, ensuring that your customer’s initial experience is a good one.

Automotive Customer Service:

Driving Customer Satisfaction and Loyalty

It is easier than ever to buy or service your vehicle from anywhere in the country. It is essential that you provide the kind of service that creates loyal customers. Whether in sales or fixed ops, how your staff treats your customers will have a direct impact on your bottom line. Even if you spend a fortune on advertising that works to get your customers in the door, getting them to continue to buy from you is ultimately in the hands of your staff.

Library Customer Service

Changing Needs, Changing Service

Libraries are changing. Library customers have greater needs and expectations, while reductions in funding continue to be an issue. Educating people about the benefits of libraries and advocating for their continued support is essential. With this in mind, improving customer service has clearly become more important than ever.

Law Firm Customer Service

Every Touchpoint Counts

As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.

Health Care Customer Service

Clear Communication is Key

Patient care has become more than providing accurate diagnosis and treatment. Now every interaction between a patient, their family and healthcare provider is an important part of patient care and it can frame their experience with that provider.