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Customer Service Excellence

From Good to Great

No matter how you think of your customers—as patron, patient, client, member, or guest—they need to be treated in a way that makes them want to do business with you now and for years to come. 

Emotional Intelligence in Customer Service

Connecting with Customers

Emotional intelligence is the ability to recognize and understand your own emotions and the emotions of others and to use this awareness to manage your behavior and relationships effectively.

Public Sector Customer Service

Great Customer Service Still Matters

Though you may think that great service isn't important to Public Sector "customers" (citizens) because you're not working in a competitive environment, think again.

Front Desk

First Impressions Matter

Customers can be making decisions about your business because of the way they were greeted. You need the people who first meet your customers to ensure that your customer's initial experience is a good one.

Health Care Customer Service

Clear Communication is Key

Patient care has become more than providing accurate diagnosis and treatment. Every interaction between a patient, their family and healthcare provider is an important part of patient care and can frame their experience with that provider.

Automotive Customer Service

Driving Customer Satisfaction and Loyalty

Even if you spend a fortune on advertising that works to get your customers in the door, getting them to continue to buy from you is ultimately in the hands of your staff.

Law Firm Customer Service

Every Touchpoint Counts

As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.

Library Customer Service

Changing Needs, Changing Service

Educating people about the benefits of libraries and advocating for their continued support is essential. With this in mind, improving customer service has clearly become more important than ever.

Contact Laurie now at (248) 761-7510 for Customer Experience Training.