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  • Laurie Brown Customer Experience Workshops and Training

    Customer Experience Workshops

    In Person & Virtual

Customer Service Training for Government Employees

Great Customer Service Still Matters

Public Sector Customer Service Rep Helping Customers

It's easy to think that providing exceptional customer service isn't essential when working in the public sector, but that's rapidly changing. More and more, cities, states, and governmental agencies understand the benefits of providing excellent customer service training for government employees just like the kind of training people receive in the private sector. This highly valued new approach to Public Sector Customer Service was made clear when I was hired to work with government employees from the Kingdom of Bahrain.

Effective customer service is no longer a luxury but a necessity. This is especially true for government agencies, where citizens expect high-quality interactions and efficient resolution of their concerns.

Contact Laurie now at (248) 761-7510 for Public Sector Customer Service Training.

This program is ideal for public sector employees and managers.

Learning Outcomes

Our Government Customer Service Workshop is designed to equip you with the knowledge and skills to elevate your service delivery to new heights. Through engaging presentations, interactive exercises, and real-world case studies, you will gain insights into: Because every government agency is unique, every solution must also be unique. Here are some of the outcomes we could focus on:

  • Demonstrate specific ways to communicate rules and regulations
  • Create lasting relationships
  • Describe methods of communicating bad news
  • Foster a customer-centric culture
  • Develop ways to go above and beyond
  • Discuss how to make it easy for your customer to navigate through your organization
  • Strategize ways to handle challenging situations
  • Review how to keep a good attitude on a bad day

We will customize this program or coaching session to address your wants and needs.

Improving customer satisfaction in the government has been a popular topic for years, and many institutions are realizing customer service training for government employees is crucial for the success of all government positions.

Whether working with customers externally or collaborating with other employees internally, delivering stellar customer service will help you build trust and solve problems faster. This means being kind, helpful, respectful, and acting like true public servants.

Ultimately, public sector customer service training courses will help you build customer loyalty, improve public image, increase workforce productivity, and be the government champion customers partner with. 

If you want to learn more tips click here.

Contact Laurie now at (248) 761-7510 for
Public Sector Customer Service Training.

"Laurie did a great job at engaging the audience in every capacity. The participants in the program thought she was engaging, accessible, entertaining, energetic and most importantly knowledgeable. She provided excellent communication information while keeping the program light, fun and interesting. One participant even went to say, 'Look for speakers like Laurie, I can't say that enough."

—MARIAM ALABDALI,
NASPO (National Association of State Procurement Officials)

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