It’s easy to think that providing exceptional customer service isn’t important when working in the public sector, but that’s rapidly changing. More and more, cities, states, and governmental agencies understand the benefits of providing the kind of service people receive in the private sector. Just how widely this new approach to Public Sector Customer Service is valued was made clear to me when I was recently hired to work with government employees from the Kingdom of Bahrain.
Contact Laurie now at (248) 761-7510 for Public Sector Customer Service Training.
This program is ideal for public sector employees and managers.
Because every government agency is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:
We will customize this program or coaching session to address your wants and needs.
"Laurie did a great job at engaging the audience in every capacity. The participants in the program thought she was engaging, accessible, entertaining, energetic and most importantly knowledgeable. She provided excellent communication information while keeping the program light, fun and interesting. One participant even went to say, 'Look for speakers like Laurie, I can't say that enough."
NASPO (National Association of State Procurement Officials)