Automotive Customer Service

Driving Customer Satisfaction and Loyalty

Automotive customers are proving to be more and more demanding. The simple reason behind this is that customers have many, many choices where to buy or service their vehicles. That means that you have to do more to keep them coming back to you.

Contact Laurie now at (248) 761-7510 for Automotive Customer Service Training.

This program is ideal for Sales or Fixed Ops employees and managers

Learning Outcomes

Because every dealership is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:

Identify the benefits of providing exceptional customer service
Understand how to build trust and rapport
Learn how to be perceived as credible and trustworthy
Recognize the importance of a vocal tone that shows you are credible
Identify what today's automotive customers want and need
Demonstrate specific ways to move people to action
Create lasting relationships
Demonstrate how to deal with difficult customers
Develop ways to go above and beyond

We will customize this program or coaching session to address your wants and needs.

Contact Laurie now at (248) 761-7510 for
Automotive Customer Service Training.

"Laurie successfully took what she was given by Acura and found useable, easily understandable methods to apply Acura principals to work in in a retail environment. She was able to communicate with our staff in a way that made sense to them and caused them to really reflect on how our customers perceive us."

—TOM ZIELINSKI,
General Manager
Acura of Troy