Automotive Customer Service
Driving Customer Satisfaction and Loyalty
Contact Laurie now at (248) 761-7510 for Automotive Customer Service Training.
This program is ideal for Sales or Fixed Ops employees and managers
Because every dealership is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:
- Identify the benefits of providing exceptional customer service
- Understand how to build trust and rapport
- Learn how to be perceived as credible and trustworthy
- Recognize the importance of a vocal tone that shows you are credible
- Identify what today's automotive customers want and need
- Demonstrate specific ways to move people to action
- Create lasting relationships
- Demonstrate how to deal with difficult customers
- Develop ways to go above and beyond
We will customize this program or coaching session to address your wants and needs.
Contact Laurie now at (248) 761-7510 for
Automotive Customer Service Training.
"Laurie successfully took what she was given by Acura and found useable, easily understandable methods to apply Acura principals to work in in a retail environment. She was able to communicate with our staff in a way that made sense to them and caused them to really reflect on how our customers perceive us."
Acura of Troy
…and get a Three Communication Techniques handout