Kudos
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"Laurie took what could be a very daunting task — improving on presentation and training skills — and made it very accessible. Her interactive and comprehensive approach was so useful and impactful, that I wish we could have her come every month!"
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"We were so happy to have you! Your energy and expertise were well received by our staff. We did our own evaluations for all training that took place throughout the day. The staff raved about yours. Many wanted to bring you into our family at least once a month. Thank you so much for everything."
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"It was such a pleasure to work with you. You hit it out of the ballpark and were the highest rated workshop speaker."
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"WHEN IT COMES TO COMMUNICATING EFFECTIVELY, you need a person who can relate. Laurie Brown really understands the concepts and her delivery will keep your audience looking for the next nugget."
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"Your session was great! From the responses we've gotten back on the survey, everyone loved how interactive the session was. They wish you had more time because they enjoyed it so much! It was the highest attended session and had the highest ratings."
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"Laurie did a great job at engaging the audience in every capacity. The participants in the program thought she was engaging, accessible, entertaining, energetic and most importantly knowledgeable. She provided excellent communication information while keeping the program light, fun and interesting."
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"Thanks so much for today. Each team member benefited and enjoyed it. I am very thankful for the whole experience. It was extremely well planned and the time went so fast because we were all so engaged."
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"Laurie is an absolute master at teaching people to be better communicators. She demonstrates the very skills she helps others build for themselves. Laurie embodies the saying "Tell me and I forget, teach me and I may remember, involve me and I learn."
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"Laurie held a presentation seminar for our creative team. Not only did give a remarkable seminar but the impact was immediate. All team members who attended showed increased confidence and delivered more captivating presentations. They are already asking to bring her back. Thank you Laurie."
Customer Service Training
Without effective communication, not much can be accomplished and businesses cannot run smoothly. Good communication skills are absolutely essential to your bottom line. Your executives and team members must be able to convey their ideas or instructions clearly to achieve goals and be successful.
Presentation Skills
Writing and delivering presentations with impact requires organizing your thoughts for a well-composed message that is easy to understand and remember. You also need to grab the audience's attention quickly and use non-verbal cues and tone-of-voice to appear confident and masterful.
Customer Experience
A first-rate customer experience leads to customer loyalty and business growth. You need to do more than satisfy your customers. Today you have to make sure their experience exceeds expectations. Word choice and language, as well as a hyper-personalized experience make all the difference for creating lasting relationships. Laurie will share top customer service skills with your team so they truly shine.
Communication Skills
Well-developed communication skills include listening effectively, talking less, and using positive language. To convey your message persuasively and make sure you are understood requires refining skills to reach a new level of effectiveness. Overcome communication barriers, establish rapport and modify your style to connect and build strong relationships.
