Definitely NOT a believer in lecture-style keynote, Laurie engages from the moment she meets your audience. She is masterful when it comes to getting audiences to share best practices, ideas and experiences. To that mix add a blend of Laurie’s oh-so-relevant stories, her quick wit, and her ability to create a fun atmosphere for learning and turning attitudes into action—and you have a recipe for the best event ever.
“Your engaging sense of humor mixed perfectly well with practical advice, vivid stories, and hands-on demonstrations.” —REN SHI, ZF-TRW
Without effective communication, not much can be accomplished and businesses cannot run smoothly. Good communication skills are absolutely essential to your bottom line. Your executives and team members must be able to convey their ideas or instructions clearly to achieve goals and be successful.
Writing and delivering presentations with impact requires organizing your thoughts for a well-composed message that is easy to understand and remember. You also need to grab the audience’s attention quickly and use non-verbal cues and tone-of-voice to appear confident and masterful.
A first-rate customer experience leads to customer loyalty and business growth. You need to do more than satisfy your customers. Today you have to make sure their experience exceeds expectations. Word choice and language, as well as a hyper-personalized experience make all the difference for creating lasting relationships. Laurie will share top customer service skills with your team so they truly shine.
Well-developed communication skills include listening effectively, talking less, and using positive language. To convey your message persuasively and make sure you are understood requires refining skills to reach a new level of effectiveness. Overcome communication barriers [link to Communication Barriers pg coming], establish rapport and modify your style to connect and build strong relationships.
When your people attend one of Laurie’s programs they will learn what they are currently doing well and strengthen existing positive habits. Plus, your people are sure to learn something they’ve never heard about before. Laurie’s programs deliver results and the difference in communication skills will be clearly visible.