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What to say to an upset customer

How to apologize to an unhappy customer
If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

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How to start a meeting

Meeting Tips
Have you ever been halfway through a meeting and thought to yourself, “What is this meeting about and why am I here?” If so, you are not alone.  Too many of us rush from meeting to meeting without...

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Top Ten Tips to Be Great on Camera

tips for being great on camera
Most likely you are conducting some or all of your  business virtually. Being able to look and sound like a professional while speaking on camera is an important skill. In this guide you will learn...

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.