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How to apologize to an unhappy customer

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

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Meeting Tips

How to start a meeting

Have you ever been halfway through a meeting and thought to yourself, "What is this meeting about and why am I here?" If so, you are not alone.  Too many of us rush from meeting to meeting without...

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.