What to say to an upset customer
If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away.
Why...
Category: Blog
Successful Communication Between Dominant Personalities and Quiet Thinkers
“What are the numbers on this?”
“We need this ASAP.”
“This has to be sent to the client straight away, they are waiting on it, can you do that first thing?”
Oh, the common words of a dominant and...
How to give your team feedback so they actually listen (Yes, it is possible.)
How to give feedback.
We’ve all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren’t sure where to start.
Because nobody wants feedback. EVER.
Always...
Miscommunication in the Workplace Survey Results
After reading a disturbing study by The Economist Intelligence Unit (The EIU) that stated that 44% of respondents indicated that miscommunication has caused a delay or failure to complete projects....
How to start a meeting
Have you ever been halfway through a meeting and thought to yourself, “What is this meeting about and why am I here?” If so, you are not alone. Too many of us rush from meeting to meeting without...
Presentation Skills Tip-Wake Up Your Audience
When you are presenting do you find that your audience becomes distracted or just tunes out? This may have NOTHING to do with your skills as a presenter. It's our brain’s fault. The fact is we don't...
Top Ten Tips to Be Great on Camera
Most likely you are conducting some or all of your business virtually. Being able to look and sound like a professional while speaking on camera is an important skill. In this guide you will learn...
How to Answer Questions in a Meeting or Presentation -5 steps
Knowing how to answer questions asked in presentations or meetings will help you feel more confident and appear more credible. Here are the five steps to help you manage that part of your presentation...
How to Write Professional Emails that Get Read (and acted on)
It is frustrating to write an email and get no response, and yet it happens all the time. Let’s be honest, my guess is your inbox has email which has not been opened and there are unread emails in mine...
How to Answer Questions in Meetings: Break the "That is a good question" Habit
How often have you heard or said “That’s a good question.”? Maybe you are even saying it now in response to my question. My guess is you hear or say it over and over again in meetings and presentations....
