How to improve your listening skills? Here are five tips.

If you are hoping to improve your communication, the first step is to improve your active listening skills. I don't think anyone sets out to be a bad listener, but all of us can improve. This is one...

Have a Spock on your team, and you're Captain Kirk? Here's how to bridge the divide

Ever called a meeting to "brainstorm" your next project, and been greeted with a frozen, deer-in-headlights panicked response from certain team members? While the most creative, imaginative people...

Quiet team members have an important voice too. Here's how to make sure they're heard.

Every team has communicators who stand out from the crowd—some might call them loud—and quieter team members who spend more time listening than speaking. While the quiet listeners may fly under the...

Can't get a word in edgewise with a colleague or team member? Try this

It's Monday morning, and your team is gathered around for the first meeting of the week. Just as you go to get started, you hear John talking and laughing in the corner. "You will never guess what...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

Successful Communication Between Dominant Personalities and Quiet Thinkers

"What are the numbers on this?" "We need this ASAP." "This has to be sent to the client straight away, they are waiting on it, can you do that first thing?" Oh, the common words of a dominant and...

How to give your team feedback so they actually listen (Yes, it is possible.)

How to give feedback. We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start. Because nobody wants feedback. EVER. Always...

Miscommunication in the Workplace Survey Results

After reading a disturbing study by The Economist Intelligence Unit (The EIU) that stated that 44% of respondents indicated that miscommunication has caused a delay or failure to complete projects....

How to start a meeting

Have you ever been halfway through a meeting and thought to yourself, "What is this meeting about and why am I here?" If so, you are not alone. Too many of us rush from meeting to meeting without...

Presentation Skills Tip-Wake Up Your Audience

When you are presenting do you find that your audience becomes distracted or just tunes out? This may have NOTHING to do with your skills as a presenter. It's our brain's fault. The fact is we don't...

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