Category: Blog

this image depicts that feedback sandwiches should not be used.

Stop Giving Feedback Sandwiches

Let's look at why you need to stop giving feedback sandwiches. Feedback sandwiches, also known as the "compliment sandwich," are a popular method for delivering feedback in the workplace. The idea...

How to Communicate Clearly When You're Not Face-to-Face

Communicating clearly and effectively can be challenging, especially when you're not face-to-face with the person you're communicating with. Whether you're working remotely, communicating via...

Communicating in a matrixed organization Communicating in a matrixed organization

Communicating Effectively in a Matrixed Organization

Being able to communicate effectively is essential in any organization. It is even more so in a matrixed organization. Matrix organizations are organizations in which individuals report to...

Why Emotional Intelligence is Needed for Exceptional Customer Service

Improving your staff's Emotional Intelligence will help them provide exceptional customer service. To have emotional intelligence, you need to recognize, understand, and manage your and others'...

Top Ten Tips to Become a Better Listener

Being a good listener is important for several reasons. When we listen actively and attentively to others, we show that we value their thoughts and ideas. This can help to build trust and...

How to Present to Senior Executives

Learn how to present to executives If you're like most people, presenting to executives has probably been a bit intimidating. The thought of walking into a room full of busy and important senior...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and...

How to improve your listening skills? Here are five tips.

If you are hoping to improve your communication, the first step is to improve your active listening skills. I don't think anyone sets out to be a bad listener, but all of us can improve. This is...

Have a Spock on your team, and you're Captain Kirk? Here's how to bridge the divide

Ever called a meeting to "brainstorm" your next project, and been greeted with a frozen, deer-in-headlights panicked response from certain team members? While the most creative, imaginative people...

Using DiSC assessments to help quiet employees

Using DiSC Assessments to help Quiet Team Members be Heard

You can use DiSC assessments to help your quiet team members be heard. Every team has communicators who stand out from the crowd, and quiet team members who spend more time listening than...