Why is it important to say thank you?
Recently a video appeared showing Cameron Dietrich, a diver, helping a Sea Turtle get free from a fishing line. The turtle immediately swam away once freed. Moments later the turtle returned as if to...
Category: Blog
How to Be Seen as Trustworthy
"To be trusted is a greater compliment than being loved." said George MacDonald, the Scottish Novelist. Learn how to be seen as trustworthy.
We all know that trust is essential in sales. But, often,...
The Golden Rule is Killing Customer Service
"Do onto others as you would have others do unto you." That's the Golden Rule. Seems like an unarguable truth for customer service. In fact, when I am helping people improve their customer service,...
Save Your Customer Money to Save Your Customer
Recently I decided that I no longer wanted to pay for a service that I felt was overpriced and I also under utilized. When I called the business to end my contract with them they asked "Would you be...
The Year of the Customer!
As you greet your next customer, remember that 2012 is going to be the year of the customer. What does that mean to you? It means that now, more than ever, you will need to do everything you can to...
