Category: Blog

Customer Service Tip: The Importance of Being Known

You walk into your favorite diner and your waitress Judy, says, "I saved you a piece of your favorite chocolate cake". Or your mail lady, Sharise, says "How's Danny?" (your son who moved away from home...

Exceptional Customer Experiences

When we're talking about exceptional customer experiences, a banana certainly can. I dined at Parker's tonight (yes, they invented the Parker House Roll) in the Omni Parker House in Boston. The service...

The secret to great customer service is "be a human."

Standing at the front of the line at my city's office to pay my property taxes. Next to me at the counter was a man who was also paying his property taxes. The woman behind the counter working with...

Why is it important to say thank you?

Recently a video appeared showing Cameron Dietrich, a diver, helping a Sea Turtle get free from a fishing line. The turtle immediately swam away once freed. Moments later the turtle returned as if to...

How to Be Seen as Trustworthy

"To be trusted is a greater compliment than being loved." said George MacDonald, the Scottish Novelist. Learn how to be seen as trustworthy. We all know that trust is essential in sales. But, often,...

The Golden Rule is Killing Customer Service

"Do onto others as you would have others do unto you." That's the Golden Rule. Seems like an unarguable truth for customer service. In fact, when I am helping people improve their customer service,...

Save Your Customer Money to Save Your Customer

Recently I decided that I no longer wanted to pay for a service that I felt was overpriced and I also under utilized. When I called the business to end my contract with them they asked "Would you be...

The Year of the Customer!

As you greet your next customer, remember that 2012 is going to be the year of the customer. What does that mean to you? It means that now, more than ever, you will need to do everything you can to...