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Laurie Brown Customer Experience Workshops and Training

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Front Desk

Customer Service

smiling woman wearing phone headset for customer service at front desk reception

Your front desk team handles more customer contact than anyone else in your organization, and in most offices, they have never received structured training for it.

Every complaint, every awkward interaction, every customer who quietly stops coming back, it starts at the front desk.

What if your Front Desk could handle anything, calmly, professionally, every single time?

The Front Desk Playbook is the training solution you've been looking for.

Contact Laurie now at (248) 761-7510 for Customer Service and Communication Training for Front Desk Professionals.

This program is ideally suited for front desk staff.

12 Self-Paced Modules

Your team learns and you don't have to teach.

What Your Team Will Master

  • 1
    Welcome

    Setting the Foundation for Excellence

  • 2
    Impressions

    Making Every First Interaction Count

  • 3
    Communication

    Clear, Professional, and Effective Every Time

  • 4
    Style

    Understanding Communication Styles

  • 5
    Listening

    The Most Important Skill

  • 6
    In-Person

    Mastering Face-to-Face Interactions

  • 7
    Phone

    Sounding Professional

  • 8
    Email

    Written Communication Made Easy

  • 9
    Difficult People

    Handling Customers Effectively

  • 10
    Empathy

    Connecting with Customers

  • 11
    Workflow

    Managing Multiple Demands

  • 12
    Review

    Bringing it All Together

Every Participant Also Receives:

  • Comprehensive workbook
  • Exercises for every module
  • Downloadable checklists & tip sheets
  • Quizzes & knowledge checks per module
  • Twice-monthly live group sessions with Laurie
  • Certificate of Completion

$349 Per Person

Group pricing available

Contact Laurie now at (248) 761-7510 for
Front Desk Customer Service Training.

"Even as a veteran in this field, I found immense value in the content — full of strategies and activities, including checklists and tip sheets. Having earned my Certificate of Completion, I'm applying some newly learned skills and seeing immediate results! Highly recommend!"

—Theresa D
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