Category: Blog

Why Emotional Intelligence is Needed for Exceptional Customer Service

Improving your staff's Emotional Intelligence will help them provide exceptional customer service. To have emotional intelligence, you need to recognize, understand, and manage your and others' emotions....

Top Ten Tips to Become a Better Listener

Being a good listener is important for several reasons. When we listen actively and attentively to others, we show that we value their thoughts and ideas. This can help to build trust and strengthen...

How to Present to Senior Executives

Learn how to present to executives If you're like most people, presenting to executives has probably been a bit intimidating. The thought of walking into a room full of busy and important senior executives...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and laws...

How to improve your listening skills? Here are five tips.

If you are hoping to improve your communication, the first step is to improve your active listening skills. I don't think anyone sets out to be a bad listener, but all of us can improve. This is one...

Have a Spock on your team, and you're Captain Kirk? Here's how to bridge the divide

Ever called a meeting to "brainstorm" your next project, and been greeted with a frozen, deer-in-headlights panicked response from certain team members? While the most creative, imaginative people...

Quiet team members have an important voice too. Here's how to make sure they're heard.

Every team has communicators who stand out from the crowd—some might call them loud—and quieter team members who spend more time listening than speaking. While the quiet listeners may fly under the...

Can't get a word in edgewise with a colleague or team member? Try this

It's Monday morning, and your team is gathered around for the first meeting of the week. Just as you go to get started, you hear John talking and laughing in the corner. "You will never guess what...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

Successful Communication: Dominant Personalities

Successful Communication: Dominant Personalities "What are the numbers on this?" "We need this ASAP." "This has to be sent to the client straight away, they are waiting on it, can you do that first...