Category: Blog

How to Answer Questions in a Meeting or Presentation -5 steps

Knowing how to answer questions asked in presentations or meetings will help you feel more confident and appear more credible. Here are the five steps to help you manage that part of your presentation...

How to Write Professional Emails that Get Read (and acted on)

It is frustrating to write an email and get no response, and yet it happens all the time. Let's be honest, my guess is your inbox has email which has not been opened and there are unread emails in mine...

How to Answer Questions in Meetings: Break the "That is a good question" Habit

How often have you heard or said "That's a good question."? Maybe you are even saying it now in response to my question. My guess is you hear or say it over and over again in meetings and presentations....

Virtual Presentation Skills: Are You Leaving the Wrong Image on Zoom?

If you are like many people in the world right now, you are most likely using some form of on-camera virtual communication. How would you rank your virtual presentation skills? Are you leaving the wrong...

Library Customer Service Tips: Signage

Is signage getting in the way of your service? There was a time I was a huge proponent of signage. Too often I watched as customers grew frustrated in an attempt to get around and find what they needed....

Exceptional Customer Service: Small Actions Have Big Impact

When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has taught...

Top Five Communication Skills for IT Professionals

Being a great IT professional isn't enough to be successful these days. Because clients are more demanding, communication more confusing and modes of communication more numerous, to really excel you...

Customer Effort Destroys Good Will-Don't Make Your Customer Work Hard

Every time I speak with a business owner, a general manager or president of a company, they say with great pride "If a problem gets to me, I make sure that it is taken care of." They believe that the...

Become a Good Listener

Being a good listener has never been harder. You are constantly barraged with information: notifications, reminders, ringing phones, binging emails—and people expect answers immediately. What can you...

Planning For a Better Meeting

Depending on your position within the company where you work, you could be spending anywhere from 35-50% of your time in meetings. Often those meetings are non-productive and ultimately a waste of your...

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