Planning For a Better Meeting

Depending on your position within the company where you work, you could be spending anywhere from 35-50% of your time in meetings. Often those meetings are non-productive and ultimately a waste of your...

The Super Power I Really Don't Want

When I was a kid, my best friend Eileen and I spent hours talking about what super power we wanted. Eileen wanted to be able to fly so she could soar over the rooftops and see our neighborhood below...

The Selling Power of a Blank Sheet of Paper

Sitting across from the marketing department as they were unveiling their new sales brochure, Ed proclaimed, “literature is for losers.” The blood drained from their faces. Ed was the company’s top...

When Good Customer Service Rules Go Bad

Updated January 2021 Tony did exactly as he was trained. He sent a hand-written thank you note to his customer. However, when his customer received it she was furious and tore it up into little pieces...

Provide great service by turning over a new LEAF

After waiting an hour for my food to be delivered to my hotel room—late by 30 minutes according to the delivery time promised in their email confirmation—I called the company. Then I had to wait another...

How to Wreck Your Credibility in Three Simple Steps

As a SME (subject matter expert), you have spent a great deal of time creating content that will effectively express your ideas and address the interests of your audience. You begin presenting to your...

Speaker Mistakes that Even Professional Speakers Make

Learning from the best is always a good idea, especially when it means learning from their mistakes. Let's look at speaker mistakes that even professional speakers make. Good news they all can be easily...

Customer Service Issues: Five Words That Could Kill Your Business

Joe left a message with a store about an order he had placed a month ago. “Hey, I hate to bother you, but are there any updates on my order?” These words may seem pretty innocuous. However, they include...

Customer Service Tip: The Importance of Being Known

You walk into your favorite diner and your waitress Judy, says, “I saved you a piece of your favorite chocolate cake”. Or your mail lady, Sharise, says “How’s Danny?” (your son who moved away from home...

Exceptional Customer Experiences

When we’re talking about exceptional customer experiences, a banana certainly can. I dined at Parker’s tonight (yes, they invented the Parker House Roll) in the Omni Parker House in Boston. The service...

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laurie@lauriebrown.com

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CALL 248.761.7510

Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

CALL 248.761.7510

Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan