Category: Blog

Managing work conflict effectively

Managing work conflict effectively is a crucial skill for any manager. Here are some tips to help you navigate tricky situations and foster a harmonious work environment: Before the conflict...

Greet Your Customer Manual

Hi Thanks for your interest in my book The Greet Your Customer Manual. Click here to download your copy. Greet Your Customer Manual

Presenting to Executives Benefits

8 Benefits of presenting effectively to executives. If you currently are making presentations to Executives, learn the 8 benefits of presenting effectively to executives and the...

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization In the dynamic healthcare landscape, where compassion meets cutting-edge advancements, exceptional customer service...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...

How Human-Centered Design Can Help You

How can Human-Centered Design Help You? When it comes to systems and structures, we often find ourselves doing things the same way over and over again. It is so easy for us to get used to these...

The Hawthorne Effect: How It Impacts Leadership

The Hawthorne Effect: How It Impacts Leadership Successful organizations are driven by effective leadership and effective communication. There is a well-known concept in organizational behavior...

The "Curse of Knowledge"

He was the smartest boss I ever had. As a matter of fact, he was brilliant. And for the most part, he was a great communicator. But he suffered from something called the "Curse of Knowledge." As...

How to Tell When You Need a Public Speaking Coach

If you are wondering How to Tell When You Need a Public Speaking Coach, this blog will help you decide. I've been a public speaking coach for over three decades, and I can confidently say that...

this image depicts that feedback sandwiches should not be used.

Stop Giving Feedback Sandwiches

Let's look at why you need to stop giving feedback sandwiches. Feedback sandwiches, also known as the "compliment sandwich," are a popular method for delivering feedback in the workplace. The idea...