Many people want to know what effective communication is and what it means to have effective communication skills. The answer involves several elements. Effective communication means that your ideas and concepts are being heard and people are acting upon them.
When it comes to defining effective communication, it also means you are able to listen, understand, and take action on what other people say. This is the definition of effective communication and how a department, team or company builds success by understanding what needs to be done and doing it!
The exchange of information is only one aspect of effective communication. Understanding the motivations and feelings that underlie the information is important.
It seems obvious that good communication would come naturally. But far too frequently, when we try to interact with others, something goes wrong. Misunderstandings, dissatisfaction, and disagreements happen when we say one thing and the other person hears something different.
The hard part about understanding the effective communication definition in business is that people often don't know they are not conversing clearly. If you ask, most people will tell you they have strong effective communication skills. However, misunderstandings are common. So, you need to identify and eliminate possible bad habits, which will help you better connect with others and convey your meaning.
What is good communication today? Effective communication today is more difficult than in the past because there are so many more ways to connect. You would think getting your point across would be easier, but that is not the case. This makes it crucial to develop effective communication skills to ensure others understand what we're trying to say.
Since effective communication skills give you a deeper understanding of what others want and how to deliver information to them, it builds strong work and personal relationships. Your work environment and personal life both naturally improve as others come to feel heard and understood by you.
With texting, email, instant messaging, Slack, Teams, and cellular phones, the options to communicate are overwhelming. To keep up with and respond to so many sources complicates the effective communication process. In addition, the habit of multi-tasking has completely derailed good listening skills as people pay attention far less while trying to do more than one thing.
With so many more choices of how to effectively communicate, it is important that you choose words carefully because things can get easily misinterpreted. If you're unclear about a message, be sure to ask for clarification to avoid any confusion. For constant effective communication, always sStay engaged and make sure to listen to understand.
When we have good communication, we endanger both ourselves and others around us. Here are some typical barriers that might be preventing you from communicating effectively:
Stress can lead to a habit of unhealthy behavior where you misinterpret other people and send conflicting messages. You can develop effective communication skills by calming down before resuming a conversation in order to prevent conflict and misconceptions.
You won't be able to communicate clearly if your thoughts aren't on the discussion you're having. Effective communication means you are focused and avoiding other distractions.
If you don't agree with someone, you might be tempted to shake your head, roll your eyes, or cross your arms. It's still important to communicate positively to prevent putting the other person down and sending negative signals. This is key to developing effective communication skills.
We need to deconstruct communication. In its simplest form, communication involves a sender and a receiver. Messages are sent from the sender to the receiver. The receiver receives them. Sounds simple, right? Not so fast, the message is being sent via different channels.
Whether a message is sent face-to-face, over the phone, or through an email, slack, or text message, each of these methods can lead to miscommunications of varying degrees. Effective verbal communication is essential for conveying a message, and strong listening skills are required for understanding that message.
When we are face-to-face, the receiver can see the sender's facial expressions and body language, which increases effective communication. He or she can also hear the tone of the sender's voice. This gives more context to the conversation. It also allows the sender to determine whether their message has been received by reading the recipient's facial expression.
The positives of face-to-face communication do not eliminate the negatives. In the next section, we will cover some of the issues that can arise during face-to-face contact.
Let's talk about phone communication now. As with face-to-face communication, the receiver hears the tone of voice, but both parties lack the visual aspect of communication that is needed for effective communication. If the sender is tired or upset (even if the upset is unrelated to the content of the message) the receiver may misunderstand the message which doesn't lead to effective communication.
Texts, emails or slack messages lack a great deal of the context we get from visuals (body language, facial expressions) and vocals (tone of voice). The person reading it will read it in their own tone of voice, which may or may not be what the sender intended.
There are many ways a message can be misunderstood or misinterpreted. Each person enters a conversation with their own filters, through which they send and receive messages.
Our filters are affected by many factors, such as our education, our culture, our background, our biases, our knowledge of the topic, and our mood. Thus, they can affect how the message is interpreted. So, in order to have effective communication, it's important to be face-to-face so that you can hear the other person's voice and observe their body language.
We each have a different style of communication, which is another barrier. Maybe you are someone who prefers bullet points, maybe you like to tell long stories, maybe you prefer facts and graphs, or maybe you prefer gentle respectful communication.
Each of these styles will impact how your message is sent and received. Our DiSC survey can help you and your team learn more about your personal style and how to modify it to promote effective communication.
How can you ensure your message is received the way you intended? The first step to effective communication is to make sure you are being as clear as possible. You should plan your message in advance. That is particularly true if this is a significant conversation. Ask yourself, what outcome am I trying to achieve?
When our conversation is finished, what do I want the other person to think, feel, or do? The more clear your intentions are, the more likely you are to achieve your goal of effective communication. If you are going to talk about something important, you may want to write it down. Before sending written communications, you should ask someone else to take a look at them.
Next step toward effective communication, check for understanding. There are a number of ways to accomplish this. The simplest is to ask. "Was I clear?" "What do you think about what I said?", "Do you have any questions?" This isn't 100% effective, the receiver might "think" they understand, but still get it wrong.
In-person, you may also keep an eye out for cues in people's body language and facial expressions. Is there tension between the eyebrows? That could mean that they are confused or maybe upset.
Communicating effectively requires that you provide context at the outset. Too often we jump into a conversation mid-thought. Your morning might have been filled with nothing but thoughts about what you wanted to talk about. That means the context is crystal clear to you.
The listener, however, may have been thinking about something entirely different, and they may take a bit of time getting up to speed.
For effective communication, give a bit of background on what you will discuss at the beginning of your conversation. Consider answering the following unasked questions: "Why are you talking to me?" Why is this important?" What background information do I need to know?" With the help of these questions, you can improve your effective communication skills and reduce the likelihood of future misunderstandings.
But, of course, sending the message is only half the battle. Receiving the message is equally important.
What can you do to be the best listener? First of all, remove all distractions. Turn off your phone, close your computer, and turn off slack notifications. Clear your mind of other issues. I call it clearing out your mental Rolodex. If possible take notes.
Listen to understand, not confirm what you think you are going to hear to achieve effective communication. Ask questions to confirm understanding.
Your job as a listener is to be 100% present, which isn't as easy as it sounds. We are humans and it is almost impossible to be 100% present. At any moment, our stomach might growl and we start thinking about lunch or a thought about something else crosses our mind and we stop listening as effectively.
In addition, the habit of multi-tasking has completely derailed effective communication skills and good listening skills as people pay attention far less while trying to do more than one thing.
If you are reading emails while listening on the phone, I guarantee you will miss important details. It may feel like it is more efficient to multitask. It is not. The best we can do is rapidly process between the email and the conversation.
With so many more choices of how to communicate, it is important that you choose words carefully because things can get easily misinterpreted. If you're unclear about a message, be sure to ask for clarification to avoid any confusion. As stated earlier, effective communication means staying engaged and making sure you listen to fully understand.
"I cannot tell you how thankful I am that you came to be the person we chose to conduct our staff training, throughout the years, we've provided professional development opportunities to our caregivers.
Your presentation is, by far, the best we have experienced! You utilize all of your strengths in the presentation- your humor, compassion and vision are what make you so successful in what you do!" -TAMMY KARMON, The Curious Kids Program
How would you describe good, effective communication? This is important to think about so you can see what you believe good communication to be.
When you think about it, people don't always know what they don't know about effective communication.
If you are seeking to become a more effective communicator here are some tips:
When we talk more than listen we miss an opportunity to learn. The other person will also perceive you more positively. Effective communication skills mean having good listening skills.
As I said before, we can't effectively multitask, even if we think we can. You will be missing important information.
I know we are in a fast paced world. We think fast is better than perfect. In the email world, (especially because emails can live forever) you risk your reputation as well as the reputation of your company. Always proofread emails to ensure effective communication.
Take time before any important discussions to plan what you are going to say and what you are hoping to accomplish during the conversation. The more clear you are before your conversation the more clear the conversation will be, resulting in effective communication.
Ask your family members or colleagues, "What are my strengths and weaknesses regarding communication?" You may learn that you have significant gaps in your ability to communicate. If that is the case, start working on ONE element of communication. You can work to improve your email skills, or practice your listening skills, or practice giving better presentations.
If that feels daunting to you you can reach out to us to improve your effective communication skills. That is exactly the reason to hire Laurie Brown and have her train your team.
Improved communication leads to a variety of positive outcomes such as greater efficiency, more completed projects, and better relationships. Effective communication is the key to collaborative work so you can work through any struggles as a team and come out of it stronger.
When everyone is clear of their own tasks and responsibilities, the workflow runs smoothly. Plus, when employees feel comfortable speaking their minds and voicing their opinions, relationships improve, work ethic improves, and productivity increases.
Non-verbal effective communication skills are just as important as verbal communication skills. Active listening supports work culture, boosts relationships, and makes employees more effective. Good listening ensures departments work well internally and with other departments as well. This is vital for ensuring people feel heard and acknowledged.
"As a team that works virtually from three states, we need to possess excellent internal and external communication skills. Laurie and her team provided supportive coaching on individual presentation skills and taught our agency vital and memorable techniques for communication in remote settings. We're now more effectively interacting with our clients and each other. Top-notch workshop. Highly recommended." Christine Slocumb
The importance of effective communication is undeniable. If your team is experiencing communication challenges and needs better communication skills, work with Laurie to facilitate proven training to improve how your employees relate to each other. Learn what good communication is and how to enhance effective communication skills in the workplace and all aspects of life.
Her programs on effective communication are interactive and packed with superb content to get your people engaged. She adds just the right amount of humor to keep the team energized and focused. Laurie's program for effective communication in the workplace is perfect for breakout sessions or in-house training.
Contact Laurie now at (248) 761-7510 for Your Next Conference or Training.
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