He was the smartest boss I ever had. As a matter of fact, he was brilliant. And for the most part, he was a great communicator. But he suffered from something called the "Curse of Knowledge." As s…

Let's look at why you need to stop giving feedback sandwiches. Feedback sandwiches, also known as the "compliment sandwich," are a popular method for delivering feedback in the workplace. The idea…

Being able to communicate effectively is essential in any organization. It is even more so in a matrixed organization. Matrix organizations are organizations in which individuals report to multipl…

Being a good listener is important for several reasons. When we listen actively and attentively to others, we show that we value their thoughts and ideas. This can help to build trust and strengthe…

Successful Communication: Dominant Personalities "What are the numbers on this?"  "We need this ASAP." "This has to be sent to the client straight away, they are waiting on it, can you do that f…

How to give your team feedback. We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start.  Because nobody wants feedb…

Have you ever been halfway through a meeting and thought to yourself, "What is this meeting about and why am I here?" If so, you are not alone.  Too many of us rush from meeting to meeting withou…

It is frustrating to write an email and get no response, and yet it happens all the time. Let's be honest, my guess is your inbox has email which has not been opened and there are unread emails in …