• Laurie Brown articles

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Learn Effective Communication in the Workplace with Laurie Brown

There is no question that effective communication in the workplace is essential for reaching company goals and achieving success. Learning how to improve communication skills can change not only ho…

What Is Effective Communication?

Many people want to know what effective communication is. The answer involves several elements. Communicating effectively means that your ideas and concepts are being heard and people are acting up…

How to Improve Communication Skills in the Workplace

If you’re investigating how to improve communication skills, start by mastering these five essential areas: Good Listening – To become a great listener, Laurie recommends the LAIR method. Begin by…

Business Communication Skills Are Essential for the Bottom Line

No matter where you are in the organization, relating to peers, bosses or customers, requires effective business communication skills. Strong relationships and business interpersonal skills keep yo…

Top Customer Service Skills List Your Employees Must Master

If you are looking for an essential customer service skills list, you found it! When your team only manages to satisfy customers, you are behind the eight ball because that is not nearly enough to …

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That’s because now more than ever, your customers have tremendous power as they often broadcast the…

The Best Customer Service Courses Build Loyalty and Business

Laurie Brown’s customer service courses deliver the results you need to retain customers and grow your business. Today, keeping your customers satisfied is not enough – they have to love the custom…

Improving Customer Service Positively Impacts Your Bottom Line

Your customers have the power to rave about you or boldly complain on Facebook, Twitter, etc. How will your company fare? Is it time for improving the customer service experience you provide? When …

Managing Stage Fright – Relaxation Techniques

Many people wonder about how not to be anxious when presenting. In fact, this is the number one issue that people come to me for help. So how do you deal with nervousness? Take a look at the follow…

The Best PowerPoint Presentations Use Simple Text and Visuals

The very best PowerPoint presentations rely on simple design, few words and straight-forward visuals. It’s a powerful tool for making presentations when used correctly. Common mistakes include too …
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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.