• Laurie Brown articles

    Articles

Cross Cultural Communication is Vital for Global Business Success

We now operate in a global economy, and deal with people from different countries all the time. A good understanding of cross-cultural communication is needed to succeed in a world-wide business. Y…

Fear of Public Speaking Can Be Overcome by Reframing Thoughts

You have probably experienced the fear of public speaking. You get up to present before a group and your heart starts racing. Maybe your face flushes or your stomach jumps. Your breathing changes a…

4 Keys to Running More Effective Meetings

You probably spend a considerable amount of time in meetings. These meetings can be hugely valuable or, sadly, a complete waste of your time. Here are four keys for meetings that are more effective…

Learn Effective Communication in the Workplace with Laurie Brown

There is no question that effective communication in the workplace is essential for reaching company goals and achieving success. Learning how to improve communication skills can change not only ho…

What Is Effective Communication?

Many people want to know what effective communication is. The answer involves several elements. Communicating effectively means that your ideas and concepts are being heard and people are acting up…

How to Improve Communication Skills in the Workplace

If you’re investigating how to improve communication skills, start by mastering these five essential areas: Good Listening – To become a great listener, Laurie recommends the LAIR method. Begin by…

Business Communication Skills Are Essential for the Bottom Line

No matter where you are in the organization, relating to peers, bosses or customers, requires effective business communication skills. Strong relationships and business interpersonal skills keep yo…

Top Customer Service Skills List Your Employees Must Master

If you are looking for an essential customer service skills list, you found it! When your team only manages to satisfy customers, you are behind the eight ball because that is not nearly enough to …

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That’s because now more than ever, your customers have tremendous power as they often broadcast the…

The Best Customer Service Courses Build Loyalty and Business

Laurie Brown’s customer service courses deliver the results you need to retain customers and grow your business. Today, keeping your customers satisfied is not enough – they have to love the custom…
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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.