Category: Customer Service Skills

The Broken Record Playbook: Survival Tips for Government Employees Stuck on Repeat

As a government employee, you may need to repeat the same information repeatedly, which can feel exhausting and frustrating. The following tips will help you effectively repeat information while maintaining...

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization In the dynamic healthcare landscape, where compassion meets cutting-edge advancements, exceptional customer service isn't...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...

Why Emotional Intelligence is Needed for Exceptional Customer Service

Improving your staff's Emotional Intelligence will help them provide exceptional customer service. To have emotional intelligence, you need to recognize, understand, and manage your and others' emotions....

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...