Category: Articles

Top Customer Service Skills List Your Employees Must Master

If you are looking for an essential customer service skills list, you found it! When your team only manages to satisfy customers, you are behind the eight ball because that is not nearly enough to...

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That's because now more than ever, your customers have tremendous power as they often broadcast...

The Best Customer Service Courses Build Loyalty and Business

Laurie Brown's customer service courses deliver the results you need to retain customers and grow your business. Today, keeping your customers satisfied is not enough – they have to love the...

Improving Customer Service Positively Impacts Your Bottom Line

Your customers have the power to rave about you or boldly complain on Facebook, Twitter, etc. How will your company fare? Is it time for improving the customer service experience you provide? When...

Managing Stage Fright – Relaxation Techniques

Many people wonder how not to be anxious when presenting. In fact, managing stage fright is the number one issue that people come to me for help. It has been said that public speaking is people's...

How to Create a Powerful PowerPoint Presentation

How to Create Powerful Powerpoint Presentations The best PowerPoint presentations rely on simple design, few words, and straightforward visuals. It's a powerful tool for making presentations when...

Presentation Skills for Executives Are Key for Effective Leadership

As a leader, your executive presentations skills are fundamental for success. You need to make the most of your efforts to communicate with your people and convey important messages. Whether...

Technical Communication – Translate Knowledge for a Clear Message

As an expert in your field, you have a deep well of knowledge and skills. When it comes time to share your expertise, building your technical communication skills ensures you convey the information...

How to Improve Presentation Skills to Keep Listeners' Attention

Ready to grab your audience's attention and keep them engaged to convey your message? Work with Laurie to learn how to improve presentation skills. In the business world, you need to deliver a...

The Selling Power of a Blank Sheet of Paper

The Selling Power of a Blank Sheet of Paper Sitting across from the marketing department as they unveiled their new sales brochure, Ed proclaimed, "literature is for losers." The blood drained...