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Laurie Brown, author and communications coach

Guides for
Communication

Laurie's White Papers

Free resources from a globally recognized communication expert

Laurie Brown, CSP has spent over 30 years helping executives, technical professionals, and leaders communicate with clarity, authority, and impact. These white papers distill that expertise into practical frameworks you can put to work immediately — whether you're preparing a high-stakes presentation, struggling to connect with a non-technical audience, or looking to make your business stories more compelling and memorable.

Each white paper is free. Each one is packed with tools, frameworks, and real-world examples drawn from Laurie's work with clients including Google, Ford Motor Company, Accenture, Salesforce, and KPMG.

Tech Talk Translation For engineers, scientists, and technical professionals who present to mixed audiences

Do your audiences nod politely but miss the point? Learn Laurie's four-step Tech Talk Translation System for tailoring any technical message to any audience — from peers to executives to the general public.

Read the white paper → https://lauriebrown.com/guides/tech-talk-translation-technical-presentations/

The Business Storyteller For anyone who wants their presentations to move people to action

Most business presentations recycle slides and swap in new data. The Business Storyteller shows you how to structure your presentations using the same techniques Hollywood screenwriters use — so your message gets remembered long after the meeting ends.

Read the white paper → https://lauriebrown.com/guides/the-business-storyteller/

From Knowledge to Impact For technical experts who need to inform, persuade, and inspire

Having deep expertise isn't enough if your audience can't follow you. From Knowledge to Impact gives you a proven three-part system — Research, Translate, Deliver — for turning your knowledge into presentations that actually make a difference.

Contact Laurie to receive your copy  laurie@lauriebrown.com

About the Author

Laurie Brown, CSP is a globally recognized communication and presentation skills expert, ranked #2 on the Global Gurus Top 30 Communication Skills list in 2026. With over 30 years of experience training and coaching on four continents, she works with executives, leaders, and technical professionals across the US and virtually worldwide.

Learn more about Laurie 

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Communication Barriers

frustrated

Master communication, build confidence, and connect deeper: Your journey starts here.

Do communication roadblocks leave you tongue-tied? Feeling lost navigating cultural nuances? Fear of public speaking making you break a sweat? You're not alone. But you don't have to struggle in silence.

Here, you'll find your communication compass. We provide insightful guides to help you:

    • Break down barriers: Discover what hinders your message and learn powerful strategies to overcome them.
    • Bridge cultural divides: Navigate the exciting (and sometimes tricky) world of cross-cultural communication.
    • Handle challenging customers: Turn frowns upside down with effective techniques for dealing with difficult situations.
    • Conquer your fears: Find your voice and captivate your audience, even if public speaking makes your knees knock.

Ready to unlock your communication potential? Explore our guides, practice our tips, and watch your confidence soar. Remember, clear communication is the key to stronger relationships, successful careers, and a more fulfilling life.

Start your journey today!

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Communication Skills

virtual communication skills

Everyone I work with wants and needs to improve their communication skills. In these guides you will learn:

  • How to improve communication skills
  • Learn to communicate effectively
  • Running effective meetings
  • Sharpen Communication skills
  • What are communication skills
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Customer Service Skills

The Greet Your Customer Manual by Laurie Brown

Exceptional customer service is no longer optional. These guides will help you improve your customer service:

  • Customer service skills to build loyalty
  • Good customer service tips that help you surpass the competition
  • Improving Customer service positively impacts your bottom line
  • Customer service courses
  • Top Customer service skills employees must master
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Presentation Skills

The Greet Your Customer Manual by Laurie Brown

When you need to present your ideas, it is best to be able to manage your nerves, and communicate your message.These guides will help with the following:

  • How to create a powerful PowerPoint Presentation
  • How to keep listener's attention
  • Managing Stage Fright
  • Outstanding presentation skills
  • Presentation skills for executives
  • Technical communication
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