Category: Blog

How to Present to Senior Executives

Learn how to present to executives If you're like most people, presenting to executives has probably been a bit intimidating. The thought of walking into a room full of busy and important senior...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and...

How to improve your listening skills? Here are five tips.

If you are hoping to improve your communication, the first step is to improve your active listening skills. I don't think anyone sets out to be a bad listener, but all of us can improve. This is...

Have a Spock on your team, and you're Captain Kirk? Here's how to bridge the divide

Ever called a meeting to "brainstorm" your next project, and been greeted with a frozen, deer-in-headlights panicked response from certain team members? While the most creative, imaginative people...

Using DiSC assessments to help quiet employees

Using DiSC Assessments to help Quiet Team Members be Heard

You can use DiSC assessments to help your quiet team members be heard. Every team has communicators who stand out from the crowd, and quiet team members who spend more time listening than...

Can't get a word in edgewise with a colleague or team member? Try this

It's Monday morning, and your team is gathered around for the first meeting of the week. Just as you go to get started, you hear John talking and laughing in the corner. "You will never guess what...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. ...

Successful Communication: Dominant Personalities

Successful Communication: Dominant Personalities "What are the numbers on this?" "We need this ASAP." "This has to be sent to the client straight away, they are waiting on it, can you do that...

How to give your team feedback so they actually listen (Yes, it is possible.)

How to give your team feedback. We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start. Because nobody wants...

Miscommunication in the Workplace Survey Results

After reading a disturbing study by The Economist Intelligence Unit (The EIU) that stated that 44% of respondents indicated that miscommunication has caused a delay or failure to complete...