Author: Laurie Brown
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients. A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others. Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
Communication Barriers Prevent You from Conveying Your Message
Sharing your thoughts seems like it should be simple, but often it isn't. So many things can interfere with your message and form communication barriers. George Bernard Shaw said it best, "The...
Sharpen Communication Skills to Persuade and Inspire Action
It may come as a surprise, but you cannot multi-task and listen effectively at the same time. Listening is not the only stumbling block for good communication skills. Many managers and presenters...
Customer Service Skills Builds Loyalty
Now more than ever, all customers have become broadcasters and journalists due to social media and blogging. That's why exceptional customer service skills builds loyalty and your business. Your...
Outstanding Presentation Skills Compel, Influence and Persuade
Executives, leaders and team members all need effective presentation skills to be effective in business. Whether you are speaking at a conference or running a team meeting, you need to organize...
Customer Service – Curious Kids Program
"I cannot tell you how thankful I am that you came to be the person that we chose to conduct our staff training, Throughout the years, we've provided professional development opportunities to our...
Customer Service – World of Erhard
"Thank you so much for helping make our management training session such a success! I have received a lot of feedback from the team and have to say it was our best in memory. Today I can see the...
Train the Trainer – K Mart
"Laurie worked with our client to design an interactive, concise meeting to coach district managers at Kmart Corporation on the basic skills of effective presentations and instruction. She covered...
Train the Trainer – SSA
"The feedback from the studios indicates that you walk on water. All four studios were extremely happy with the two-day sessions you conducted. One of the comments (from Kansas City) was that often...
Presentation Skills – BMW
"Laurie has trained the team of the BMW Group Regional Office in Panama. After a two-day workshop of presentation skills for non-native English speakers, I could see substantial improvements in the...