Anja Lee Diversity and Inclusion Facilitator
Anja Lee is a diversity and inclusion Facilitator and Executive Coach, Anja Lee brings over 20 years of learning and development experience. Anja is multinational, multicultural, and multilingual,...
Author: Laurie Brown
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients. A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others. Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
How to Answer Questions in a Meeting or Presentation -5 steps
Knowing how to answer questions asked in presentations or meetings will help you feel more confident and appear more credible. Here are the five steps to help you effectively manage that part of your...
How to Write Professional Emails that Get Read (and acted on)
It is frustrating to write an email and get no response, and yet it happens all the time. Let's be honest, my guess is your inbox has email which has not been opened and there are unread emails in mine...
How to Answer Questions in Meetings: Break the "That is a good question" Habit
How often have you heard or said "That's a good question."? Maybe you are even saying it now in response to my question. My guess is you hear or say it over and over again in meetings and presentations....
Communication Barriers Prevent You from Conveying Your Message
Sharing your thoughts seems like it should be simple, but often it isn't. So many things can interfere with your message and form communication barriers. George Bernard Shaw said it best, "The single...
Sharpen Communication Skills to Persuade and Inspire Action
It may come as a surprise, but you cannot multi-task and listen effectively at the same time. Listening is not the only stumbling block for good communication skills. Many managers and presenters are...
Customer Service Skills Builds Loyalty
Now more than ever, all customers have become broadcasters and journalists due to social media and blogging. That's why exceptional customer service skills builds loyalty and your business. Your customer...
Outstanding Presentation Skills Compel, Influence and Persuade
Executives, leaders and team members all need effective presentation skills to be effective in business. Whether you are speaking at a conference or running a team meeting, you need to organize your...
Customer Service – Curious Kids Program
"I cannot tell you how thankful I am that you came to be the person that we chose to conduct our staff training, Throughout the years, we've provided professional development opportunities to our caregivers. Your...
