Author: Laurie Brown
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients. A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others. Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
Are You Leaving the Wrong Image on Zoom?
If you are like many people in the world right now, you are most likely using some form of on-camera virtual communication.
How you look and sound creates an impression. Appearing casual when chatting...
Library Customer Service Tips: Is signage getting in the way of your customer service?
There was a time I was a huge proponent of signage. Too often I watched as customers grew frustrated in an attempt to get around and find what they needed. After my conversation with Rebecca Montano-Smith...
In Customer Service Small Actions Have Big Impact
When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels.
Usually I...
Top Five Communication Skills Tips for IT Professionals
Being a great IT professional isn’t enough to be successful these days. Because clients are more demanding, communication more confusing and modes of communication more numerous, to really excel you...
Don’t Make Your Customer Work Hard to Get Help
Every time I speak with a business owner, a general manager or president of a company, they say with great pride “If a problem gets to me, I make sure that it is taken care of.” They believe that the...
Become a Good Listener
Being a good listener has never been harder. You are constantly barraged with information: notifications, reminders, ringing phones, binging emails—and people expect answers immediately.
What can you...
Planning For a Better Meeting
Depending on your position within the company where you work, you could be spending anywhere from 35-50% of your time in meetings. Often those meetings are non-productive and ultimately a waste of your...
The Super Power I Really Don’t Want
When I was a kid, my best friend Eileen and I spent hours talking about what super power we wanted. Eileen wanted to be able to fly so she could soar over the rooftops and see our neighborhood below...
The Selling Power of a Blank Sheet of Paper
Sitting across from the marketing department as they were unveiling their new sales brochure, Ed proclaimed, “literature is for losers.” The blood drained from their faces. Ed was the company’s top...
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