How to Present to Senior Executives
Learn how to present to executives
If you're like most people, presenting to executives has probably been a bit intimidating. The thought of walking into a room full of busy and important senior executives...
Author: Laurie Brown
Laurie Brown has over two decades of experience as a trainer, coach and speaker, helping her audience improve their leadership, presentation, sales and customer service skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients. A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Her clients include Accenture, IBM, KPMG, Great American Insurance, Ford Motor Company, among many others. Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.
Five Tips for Customer Service in the Public Sector
Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and laws...
How to improve your listening skills? Here are five tips.
If you are hoping to improve your communication, the first step is to improve your active listening skills. I don't think anyone sets out to be a bad listener, but all of us can improve. This is one...
Have a Spock on your team, and you're Captain Kirk? Here's how to bridge the divide
Ever called a meeting to "brainstorm" your next project, and been greeted with a frozen, deer-in-headlights panicked response from certain team members?
While the most creative, imaginative people...
Quiet team members have an important voice too. Here's how to make sure they're heard.
Every team has communicators who stand out from the crowd—some might call them loud—and quieter team members who spend more time listening than speaking.
While the quiet listeners may fly under the...
Can't get a word in edgewise with a colleague or team member? Try this
It's Monday morning, and your team is gathered around for the first meeting of the week. Just as you go to get started, you hear John talking and laughing in the corner.
"You will never guess what...
What to say to an upset customer
If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away.
Why...
Successful Communication Between Dominant Personalities and Quiet Thinkers
"What are the numbers on this?"
"We need this ASAP."
"This has to be sent to the client straight away, they are waiting on it, can you do that first thing?"
Oh, the common words of a dominant and...
How to give your team feedback so they actually listen (Yes, it is possible.)
How to give feedback.
We've all had those days when we need to talk to our people about missed deadlines, budgets, or quality—but aren't sure where to start.
Because nobody wants feedback. EVER.
Always...
Miscommunication in the Workplace Survey Results
After reading a disturbing study by The Economist Intelligence Unit (The EIU) that stated that 44% of respondents indicated that miscommunication has caused a delay or failure to complete projects....
