Train the Trainer – K Mart

"Laurie worked with our client to design an interactive, concise meeting to coach district managers at Kmart Corporation on the basic skills of effective presentations and instruction. She covered relaxation techniques, verbal and non-verbal delivery skills, dealing with difficult situations (such as class members who are bored, disruptive or hostile), tips for managing flipcharts and exercises, and the general qualities that make the difference between an adequate presenter and an outstanding presenter. She also worked one-on-one with many of these people, providing individual coaching on their presentations to improve their skills and confidence. My client was extremely pleased with the results; all the executives believed that their session with Laurie was valuable and prepared them quite well for the upcoming conference. Laurie was able to accomplish this so effectively because she is an outstanding presenter herself. She is relaxed, poised, friendly and extremely knowledgeable about the art of presenting in a business setting – all important qualities for a coach. Moreover, her sense of humor, dedication, and flexibility make her a pleasure to work with. I highly recommend Laurie to anyone in need of consulting in the area of instruction, facilitation, or presentation." —KARYN PATTERSON K Mart