Category: Blog

Effective Greetings in Healthcare

While greetings are always important, effective greetings in healthcare are crucial. Greetings establish a positive and respectful rapport with patients and their families. Recently, my husband...

Survival Tips for Government Employees Stuck on Repeat

As a government employee, you may need to repeat the same information repeatedly, which can feel exhausting and frustrating. The following tips will help you effectively repeat information while...

Why is Time Management important in the workplace?

We all have the same 24 hours in a day, yet some people accomplish so much more. The secret weapon? Time management. It's not about squeezing more tasks into your day but strategically allocating...

Do you struggle with making your business presentations concise?

If you present data in your business presentations, you may end up adding way too much information. This happens all the time. If you struggle to make your business presentations concise, we can...

Speak Clearly and Concisely with the SPADE Method

Have you ever felt frustrated in a meeting listening to someone ramble endlessly without making a clear point and/or been that person yourself struggling to communicate your ideas effectively?...

Managing work conflict effectively

Managing work conflict effectively is a crucial skill for any manager. Here are some tips to help you navigate tricky situations and foster a harmonious work environment: Before the conflict...

Greet Your Customer Manual

Hi Thanks for your interest in my book The Greet Your Customer Manual. Click here to download your copy. Greet Your Customer Manual

Presenting to Executives Benefits

8 Benefits of presenting effectively to executives. If you currently are making presentations to Executives, learn the 8 benefits of presenting effectively to executives and the...

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization In the dynamic healthcare landscape, where compassion meets cutting-edge advancements, exceptional customer service...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...