There is no question that effective communication in the workplace is essential for reaching company goals and achieving success. Learning how to improve communication skills can change not only how you work together, but also how you work with other departments.
Overall, you want to deliver five pieces of positive reinforcement for every corrective comment.
When you are providing feedback, greater context enhances understanding. This is why sensitive issues are best dealt with in person, because you have visual cues with gestures and facial expressions, as well as vocal tone and verbal details. The next best option is the phone, but gestures and facial expression are eliminated which normally add a lot to comprehension.
Email is a last resort for feedback and should only be utilized for the simplest information since the only aspect of communication in this method is verbal. Without tone of voice, miscommunication is common because people tend to assign their own meaning to messages when context is limited.
“Her openness and honesty as well as willingness to assist in many complementary areas (effective video/teleconferencing, tone, posture, stress management etc.) makes her a real pleasure to work with. She has made herself available to support and provide feedback on day-to-day issues/questions during our time together. I fully recommend and endorse her services.”
—Joe Dizazzo, Regional Chief Executive, Latin America Crafts at Coats
When you need to improve communication, turn to Laurie Brown. Her outstanding training programs for effective communication will help your team or employees learn methods to facilitate better communication including how to convey your message, listen properly, and ensure understanding.
Laurie’s programs for effective communication in the workplace are perfect for breakout sessions or in-house training and will positively impact how your people work together and relate to each other.