Every touchpoint—each time a client interacts with your firm—gives you the opportunity for them to become more devoted to you—or have them walk away. All of the client touchpoints are the foundation of your brand. We recommend you do an audit of all your client touchpoints.
Contact Laurie now at (248) 761-7510 for Law Firm Customer Service Training.
This program is ideal for employees and managers.
We will customize this program or coaching session to address your wants and needs.
“Laurie has been a great coach and tremendous help in improving the quality of my presentations. The use of practice sessions / video tools as well as current best practice training were well balanced and supported the learning process. Her openness and honesty as well as willingness to assist in many complementary areas (effective video/teleconferencing, tone, posture, stress management etc.) made her a real pleasure to work with. She has made herself available to support and provide feedback on day-to-day issues/questions during our time together. I fully recommend and endorse her services. ”
Regional Chief Executive, Latin America Crafts at Coats