• Laurie Brown Customer Experience Workshops and Training

    Customer Experience Workshops

    In Person & Virtual

Law Firm Customer Service

Every Touchpoint Counts

Law Firm Customer Experience Workshop
As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.

Every touchpoint—each time a client interacts with your firm—gives you the opportunity for them to become more devoted to you—or have them walk away. All of the client touchpoints are the foundation of your brand. We recommend you do an audit of all your client touchpoints.

Contact Laurie now at (248) 761-7510 for Law Firm Customer Service Training.

This program is ideal for employees and managers.

Learning Outcomes

  • Create a client service best practices strategy
  • Identify the ways to create long-term relationships with clients
  • Identify what today's clients expect, want and need
  • Explain how to build trust and rapport
  • Demonstrate how to listen effectively
  • Demonstrate specific ways to communicate rules and regulations to your clients
  • Describe methods of communicating bad news
  • Discuss the difficult clients that you typically face and create a game plan for handling them
  • Develop ways to provide the kind of experiences to have your clients become a great source of new business
  • Discuss how to make it easy for your clients to navigate your firm's processes and procedures

We will customize this program or coaching session to address your wants and needs.

Contact Laurie now at (248) 761-7510 for
Law Firm Customer Service Training.

"Laurie has been a great coach and tremendous help in improving the quality of my presentations. The use of practice sessions / video tools as well as current best practice training were well balanced and supported the learning process. Her openness and honesty as well as willingness to assist in many complementary areas (effective video/teleconferencing, tone, posture, stress management etc.) made her a real pleasure to work with. She has made herself available to support and provide feedback on day-to-day issues/questions during our time together. I fully recommend and endorse her services. "

Regional Chief Executive, Latin America Crafts at Coats

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.

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Presentation Skills Training in Michigan and Beyond | Ferndale, Michigan

© Laurie Brown. All rights reserved.