Tag: Customer service tips

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization Creating a culture of customer service excellence is essential for any healthcare organization. It starts with leadership...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

Exceptional Customer Service: Small Actions Have Big Impact

When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has taught...

why it is important to say thank you even if you are a sea turtle

Why is it important to say thank you?

Why is it important to say thank you? Recently a video showed Cameron Dietrich, a diver, helping a Sea Turtle get free from a fishing line. The turtle immediately swam away once freed. Moments later,...