Tag: Customer service tips

Effective Greetings in Healthcare

While greetings are always important, effective greetings in healthcare are crucial. Greetings establish a positive and respectful rapport with patients and their families. Recently, my husband...

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization In the dynamic healthcare landscape, where compassion meets cutting-edge advancements, exceptional customer service...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. ...

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That's because now more than ever, your customers have tremendous power as they often broadcast...

Exceptional Customer Service: Small Actions Have Big Impact

When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has...

Customer Service Tip: The Importance of Being Known

You walk into your favorite diner and your waitress Judy, says, "I saved you a piece of your favorite chocolate cake". Or your mail lady, Sharise, says "How's Danny?" (your son who moved away from...

why it is important to say thank you even if you are a sea turtle

Why is it important to say thank you?

Why is it important to say thank you? Recently a video showed Cameron Dietrich, a diver, helping a Sea Turtle get free from a fishing line. The turtle immediately swam away once freed. Moments...