What to say to an upset customer
If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away.
Why...
Tag: Customer service tips
Exceptional Customer Service: Small Actions Have Big Impact
When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has taught...
