The "Curse of Knowledge"
He was the smartest boss I ever had. As a matter of fact, he was brilliant. And for the most part, he was a great communicator. But he suffered from something called the "Curse of Knowledge."
As smart...
Tag: Communication skills
Can't get a word in edgewise with a colleague or team member? Try this
It's Monday morning, and your team is gathered around for the first meeting of the week. Just as you go to get started, you hear John talking and laughing in the corner.
"You will never guess what...
Virtual Presentation Skills: Are You Leaving the Wrong Image on Zoom?
If you are like many people in the world right now, you are most likely using some form of on-camera virtual communication. How would you rank your virtual presentation skills? Are you leaving the wrong...
What Is Effective Communication?
Many people want to know what effective communication is. The answer involves several elements. Communicating effectively means that your ideas and concepts are being heard and people are acting upon...
Top Five Communication Skills for IT Professionals
Being a great IT professional isn't enough to be successful these days. Because clients are more demanding, communication more confusing and modes of communication more numerous, to really excel you...
Become a Good Listener
Being a good listener has never been harder. You are constantly barraged with information: notifications, reminders, ringing phones, binging emails—and people expect answers immediately.
What can you...
The Selling Power of a Blank Sheet of Paper
The Selling Power of a Blank Sheet of Paper
Sitting across from the marketing department as they unveiled their new sales brochure, Ed proclaimed, "literature is for losers." The blood drained from...
When Good Customer Service Rules Go Bad
Updated January 2021
Tony did exactly as he was trained. He sent a hand-written thank you note to his customer. However, when his customer received it she was furious and tore it up into little pieces...
