Tag: Best customer service

Create a culture of customer service excellence

How to Create Customer Service Excellence within Your Healthcare Organization

How to Create Customer Service Excellence within Your Healthcare Organization Creating a culture of customer service excellence is essential for any healthcare organization. It starts with leadership...

Medical Customer Service Front Desk Checklist

Medical Front Desk Staff Customer Service Checklist

Medical front desk staff plays a crucial role in providing quality healthcare services to patients. As the first point of contact between patients and healthcare providers, they are responsible for...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and laws...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

Exceptional Customer Service: Small Actions Have Big Impact

When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has taught...

Customer service issues can kill your business

Customer Service Issues: Five Words That Could Kill Your Business

What is a customer service issue that can kill your business? Joe left a message with a store about an order he had placed a month ago. "Hey, I hate to bother you, but are there any updates on my order?" The...