Every touchpoint—each time a client interacts with your firm—gives you the opportunity for them to become more devoted to you—or have them walk away. All of the client touchpoints are the foundation of your brand. We recommend you do an audit of all your client touchpoints.
Contact Laurie now at (248) 761-7510 for Law Firm Customer Service Training.
This program is ideal for attorneys, paralegals, front desk employees, and managers.
If you are receiving complaints about your attorney-client experience it often means that you should look at creating a client-centered approach.
Clients usually come to you with important and sometimes stressful issues. They need more from your firm than just a positive outcome. They need an experience that shows them they are important and valued.
Your clients can feel angry, frustrated and/or disappointed when lawyers fail to provide exceptional experiences. In fact, every person in your firm will make or break that positive experience.
Even small things like:
We will customize this program or coaching session to address your wants and needs.
"Laurie's job is to train others on excellent customer service. I knew her training was going to be spot-on when she demonstrated exceptional customer service herself in accepting her appointment to train my team. She delivered her service proposal with clarity, ensured it met my team's specific needs, and delivered it on time. Whether your team's customer service is good or bad, Laurie will teach your team invaluable skills in an engaging and thoughtful manner. "
Mike Stewart, Partner, ATAC Law