Good Customer Service Tips that Help You Surpass the Competition
Good customer service tips are a must for your employees to build good rapport and relationships. That's because now more than ever, your customers have tremendous power as they often broadcast their experiences—both good and bad—to thousands of people through social media. If you want rave reviews to stand out from your competition, it starts with the customer service experience. So, it better be excellent.
Companies such as Amazon, Zappos, and Uber have been creating experiences that delight their customers. A part of Laurie's program includes learning from these shining stars of customer service so you can provide your customers with the kind of experiences they want, need and expect.
Whether you need to train your employees or managers, Laurie's customer service courses will ensure that your team understands what it takes to provide customers with the best experience. Topics and good customer service tips include:
- Create a customer service promise for your company
- Identify what your customers expect, want and need today
- Explain how to build trust, rapport and lasting relationships
- Develop good listening skills
- Learn how to communicate bad news
- Discover how to deal with difficult customers
- Establish ways to go above and beyond
Programs can be customized to address your specific company needs and situations. Good customer service tips can make all the difference between an experience that's satisfactory and one that is truly outstanding and builds customer loyalty like nothing else can.
"Laurie successfully took what she was given by Acura and found useable, easily understandable methods to apply Acura principals to work in a retail environment. She was able to communicate with our staff in a way that made sense to them and caused them to really reflect on how our customers perceive us."
—TOM ZIELINSKI, General Manager, Acura of Troy
Laurie Brown Offers Good Customer Service Tips and Training
Ready for your employees and managers to improve customer service in your company? Hire Laurie for a training session that will turn things around or help you rise to the next level. Her programs are perfect for breakout sessions at your next event or in-house training and can be tailored to meet your company's particular needs.