Tag: Happy Customers

The Golden Rule is Killing Customer Service

"Do onto others as you would have others do unto you." That's the Golden Rule. Seems like an unarguable truth for customer service. In fact, when helping people improve their customer service, I frequently...

Save Your Customer Money to Save Your Customer

Recently I decided that I no longer wanted to pay for a service that I felt was overpriced and I also under utilized. When I called the business to end my contract with them they asked "Would you be...