Tag: customer service recovery

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

Customer Effort Destroys Good Will-Don't Make Your Customer Work Hard

Every time I speak with a business owner, a general manager or president of a company, they say with great pride "If a problem gets to me, I make sure that it is taken care of." They believe that the...

The Super Power I Really Don't Want

When I was a kid, my best friend Eileen and I spent hours discussing what superpower we wanted. Eileen wanted to be able to fly so she could soar over the rooftops and see our neighborhood below her....

Customer service issues can kill your business

Customer Service Issues: Five Words That Could Kill Your Business

What is a customer service issue that can kill your business? Joe left a message with a store about an order he had placed a month ago. "Hey, I hate to bother you, but are there any updates on my order?" The...