Tag: Customer Retention

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That's because now more than ever, your customers have tremendous power as they often broadcast...

Customer Effort Destroys Good Will-Don't Make Your Customer Work Hard

Every time I speak with a business owner, a general manager or president of a company, they say with great pride "If a problem gets to me, I make sure that it is taken care of." They believe that...

When Good Customer Service Rules Go Bad

Updated January 2021 Tony did exactly as he was trained. He sent a hand-written thank you note to his customer. However, when his customer received it she was furious and tore it up into little...

Exceptional Customer Experiences

When we're talking about exceptional customer experiences, a banana certainly can make all the difference. I dined at Parker's tonight (yes, they invented the Parker House Roll) in the Omni Parker...

Save Your Customer Money to Save Your Customer

Recently I decided that I no longer wanted to pay for a service that I felt was overpriced and I also under utilized. When I called the business to end my contract with them they asked "Would you...