Wally works with leaders in the healthcare industry who value employee engagement. If you lead a team today, just knowing the technical part of the job is no longer enough to achieve success. Knowing how to create an environment of employee engagement is now a top priority if you want to achieve optimum patient and customer experiences. For more than 20 years Wally Hauck, Ph.D., CSP has helped team leaders to appreciate how to think differently, behave differently, and improve consistently to achieve predictable performance improvement, employee engagement, and optimum customer experience.
In 1989 Wally experienced a life changing "wow" moment. He was introduced to systems thinking in the book The Turning Point by Fritjof Capra. He realized everything he had been taught in school, and in business, was flawed. Because of this flawed thinking, he realized billions of dollars are wasted every year with leaders failing to fully utilize the abilities of people. At first, Wally couldn't believe it. After much study and exploration, he accepted that a shift to systems thinking was the answer.
He discovered a wealth of opportunity because he was not alone. Virtually every leader and manager had been taught "leadership malpractice". Wow! Everyone could benefit from understanding and appreciating systems thinking and Dr. W. Edwards Deming's Theory of Profound Knowledge. He concluded these ideas are, by far, the very best way to optimize performance in organizations.
Using systems thinking, Wally created tools, such as Fearless Feedback, and the Complete Performance Improvement Process, to show leaders how to have effective performance conversations. These tools have been implemented to improve performance with more than 200 organizations and hundreds of leaders. They are the replacement for the typical performance appraisal which often damages trust and performance.
Wally is a bestselling author of two books including The Art of Leading: 3 Principles for Predictable Performance Improvement and Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal.
Wally holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor's degree in philosophy from the University of Pennsylvania. Wally is a Certified Speaking Professional (CSP). As a professor of Organizational Change and Development at the University of New Haven in Connecticut Wally received the highest ratings of all professors in 2012.
Wally is married to his lovely wife Lori for over 26 years. They have two daughters, one son, three grandchildren, two rescue dogs a very dysfunctional cat. Wally has passion for golf, family, politics, and good movies.
"We are very proud our staff thinks so highly of our organization that they voted us Top Workplace for midsize firms and we really believe you helped us get there!"
—ANGELA LEONZI, RN, BSN,
VP Patient Care Services, Stratford VNA
St. Vincent's Hospital – Special Needs