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Regina Clark, Customer Experience Speaker

Regina Clark, professional patient experience speaker

Regina Clark, CSP is an author, professional speaker and stroke survivor who was misdiagnosed by an ER physician when she showed up at an Emergency Room in New York. Her healthcare journey was full of mistakes and her message is full of hope, healing and humor. Fortunately, she recovered from her stroke and travels the country inspiring healthcare professionals to pay more attention to the patient experience and encouraging women to improve their self-care. Regina's neurologist told her that she probably recovered from her stroke because she takes care of herself. Regina's books include 101 Ways to Get Fit by Fifty and 101 Ways to Improve the Patient Experience.

Programs include:

A Stroke of Luck – One woman's mission to improve the patient experience

The patient experience is a journey made up of touch points along the way. Every touchpoint is critical to making sure the entire patient journey is smooth. There are thousands of different patient journeys and every patient is different. A few years ago, I experienced a stroke. Did you know that 1 in 4 people worldwide will have a stroke? The patient journey was awful and expensive. I interacted with a few competent healthcare professionals along the way BUT there were so many ways the journey could have been easier for me and for my family. When I arrived at the very busy ER, the ER physician misdiagnosed me and sent me home. Four days later, I was back in the ER and waited a ridiculous amount of time to be admitted. Fortunately, I recovered and I'm on a mission to help healthcare organizations improve the patient experience.

During this interactive program, Regina will work with your healthcare team to:

  • Communicate with compassion
  • Improve listening skills and use of empathy
  • Identify ways to exceed patient expectations
  • Identify bottlenecks and create smooth transitions during the patient journey
  • Reduce stress and burnout
  • Create an action plan to focus on continuous improvement

Your Health = Your Wealth

People are surprised when they get sick. They think that being diagnosed with an illness is something that happens to other people. I have always known that anyone at any time can get sick. My mother died when she was 32 years old after being diagnosed with colon cancer. She had three babies at the time. When she told others that she did not feel well, they attributed her ill feelings towards being a mom with three small children. We were three, two and one when my mom died. I wish I knew her. She was an exceptional woman. She skipped a few grades, received a Master's degree, taught school and travelled the world before getting married. When I was approaching my fiftieth birthday, I wanted to celebrate in a big way. I was feeling so blessed to reach 50 as a healthy woman. I decided to participate in a sprint triathlon to celebrate. My goal was to cross the finish line. Three years after I completed the triathlon, I had a stroke. That's right a stroke! Fortunately, I recovered. Having a stroke really puts things in perspective. Did you know that 1 in 4 people worldwide experience a stroke? When you are sick, you can't take care of your family. You can't help your co-workers. You can't be there for your spouse and you can't enjoy life. No amount of money can buy good health. At the end of the day, ask yourself these questions. Did I put healthy food into my body today? Did I manage my stress? Did I enjoy and treasure each moment of the day? Did I take care of myself?

If you don't take care of yourself, who will?

This keynote program will inspire the audience to establish priorities, identify ways to take better care of themselves and their family members and seek resources for healthful living.

"Regina was very enthusiastic and engaging as a speaker. Regina brought a great deal of passion and wisdom from past experiences to stimulate thought and reflection on how we as health care professionals can communicate more positively with our patients and with each other. This wisdom will translate into successful patient interaction and renewed pride in our company. Regina was able to reinforce her ideas with audience participation, captivating stories and humor. We all left motivated and cohesive as a group to provide exceptional patient care as well as care for each other as partners. We would highly recommend her as she is enthusiastic and outstanding."

Independent Emergency Physicians