Tag: Customer Service

Effective Greetings in Healthcare

While greetings are always important, effective greetings in healthcare are crucial. Greetings establish a positive and respectful rapport with patients and their families. Recently, my husband...

Survival Tips for Government Employees Stuck on Repeat

As a government employee, you may need to repeat the same information repeatedly, which can feel exhausting and frustrating. The following tips will help you effectively repeat information while...

Why Emotional Intelligence is Needed for Exceptional Customer Service

Improving your staff's Emotional Intelligence will help them provide exceptional customer service. To have emotional intelligence, you need to recognize, understand, and manage your and others'...

Five Tips for Customer Service in the Public Sector

Providing customer service in the public sector differs from customer service in the private sector. Businesses in the private sector are not burdened with regulations, policies, procedures and...

What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. ...

Good Customer Service Tips that Help You Surpass the Competition

Good customer service tips are a must for your employees to build good rapport and relationships. That's because now more than ever, your customers have tremendous power as they often broadcast...

Library Customer Service Tips: Signage

Library Customer Service Tips: Signage Is signage getting in the way of your service? There was a time I was a huge proponent of signage. Too often I watched as customers grew frustrated in an...

Exceptional Customer Service: Small Actions Have Big Impact

When your work takes you to lots of hotels you get to experience many different levels of service. A great deal of the training I do around the world has me delivering training at hotels. This has...

Customer Effort Destroys Good Will-Don't Make Your Customer Work Hard

Every time I speak with a business owner, a general manager or president of a company, they say with great pride "If a problem gets to me, I make sure that it is taken care of." They believe that...

The Super Power I Really Don't Want

When I was a kid, my best friend Eileen and I spent hours discussing what superpower we wanted. Eileen wanted to be able to fly so she could soar over the rooftops and see our neighborhood below...