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Tag: Customer Service

Effective Greetings in Healthcare

While greetings are always important, effective greetings in healthcare are crucial. Greetings establish a positive and respectful rapport with patients and their families. Recently, my husband needed...

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What to say to an upset customer

If you created a problem for you customer and they are upset, you need the correct way to make things better. You may be tempted to simply say you are sorry and hope that the problem goes away. Why...

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