presentation skills trainer

Customer Experience Programs

Public Sector
Customer Service

Customer Experience Programs

Public Sector Customer Service

customer experience programsPublic Sector
Customer Service

What Clients Are Saying:
“Laurie’s help has been invaluable as we work to improve our customer service orientation. She was able to quickly assess the situation and focus on achieving our goals. Her energy and enthusiasm are infectious and she worked well with our employees.”
—ROBERT BRUNER, City Manager of Ferndale Michigan

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It’s easy to think that providing exceptional customer service isn’t important when working in the public sector, but that’s rapidly changing. More and more, cities, states, and governmental agencies understand the benefits of providing the kind of service people receive in the private sector.

Just how widely this new approach to Public Sector Customer Service is valued was made clear to me when I was recently hired to work with government employees from the Kingdom of Bahrain.

 
This program is ideal for public sector employees and managers.
 
Learning outcomes
Because every government agency is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:

  • Demonstrate specific ways to communicate rules and regulations
  • Create lasting relationships
  • Describe methods of communicating bad news
  • Demonstrate how to deal with difficult customers
  • Develop ways to go above and beyond
  • Discuss how to make it easy for your customer to navigate through your organization
  • Review how to keep a good attitude on a bad day
We will customize this program or coaching session to address your wants and needs.

Hire Laurie Brown for Engaging Programs to Improve Customer Service Skills

Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.


Contact Laurie now at (248)-761-7510 for Your Next Event or Training session

Sign Up for a Free
Communication Tips Newsletter...


left column 3 tips

...and get a Three Essential Communication Techniques handout

 
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