As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.
Every touchpoint—each time a client interacts with your firm—gives you the opportunity for them to become more devoted to you—or have them walk away. All of the client touchpoints are the foundation of your brand. We recommend you do an audit of all your client touchpoints. Click here for our Touchpoint Audit Worksheet.
This training program will cover the skills needed to provide exceptional service to your clients.
This program is ideal for employees and managers.
We will customize this program or coaching session to address your wants and needs.
Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.
Contact Laurie now at (248) 761-7510 for Your Next Event or Training Session
Sign Up for a Free
Communication Tips Newsletter...
...and get a Three Essential Communication Techniques handout