Communication Skills Programs
Law Firm Customer Service
Law Firm Customer Service
As a law firm, you understand how demanding and difficult clients can be. In this training, we will help you learn to provide the kind of exceptional experiences that will turn clients into your best source of new and continuing business.
Every touchpoint—each time a client interacts with your firm—gives you the opportunity for them to become more devoted to you—or have them walk away. All of the client touchpoints are the foundation of your brand. We recommend you do an audit of all your client touchpoints. Click here for our Touchpoint Audit Worksheet.
This training program will cover the skills needed to provide exceptional service to your clients.
This program is ideal for employees and managers.
- Create a client service best practices strategy
- Identify the ways to create long-term relationships with clients
- Identify what today's clients expect, want and need
- Explain how to build trust and rapport
- Demonstrate how to listen effectively
- Demonstrate specific ways to communicate rules and regulations to your clients
- Describe methods of communicating bad news
- Discuss the difficult clients that you typically face and create a game plan for handling them
- Develop ways to provide the kind of experiences to have your clients become a great source of new business
- Discuss how to make it easy for your clients to navigate your firm’s processes and procedures
We will customize this program or coaching session to address your wants and needs.
Hire Laurie Brown for Engaging Programs to Provide Client Service Skills
Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.
Contact Laurie now at (248) 761-7510 for Your Next Event or Training Session
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