presentation skills trainer

Communication Skills Programs

Health Care Customer Service

Communication Skills Programs

Health Care Customer Service

health care customer service skills training
Health Care Customer Service

What Clients Are Saying:
“Each trainee talked about useful nuggets they took from the training and could employ in real life situations. Here's a quote from one of our faculty: 'LAURIE WAS ENGAGING AS A SPEAKER. I learned to approach patient care differently seeing patients as different and not 'difficult'. I took away key points and different strategies to use in my interactions with patients—just a matter of finding the time to make adjustments and implement these changes.'”

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Patient care has become more than providing accurate diagnosis and treatment. Now every interaction between a patient, their family and healthcare provider is an important part of patient care and it can frame their experience with that provider. Patients are more educated than ever before and they have a great deal of power through word of mouth, surveys and online review sites. Because patients use these platforms to express their positive and negative experiences, they have a great deal of influence.

Every interaction the patient has with your office has an impact on how they feel about your practice, so everyone in your practice needs to provide an exceptional experience for the patient and their family.

This program is ideal for health care service providers.

 
Learning outcomes 

Because every health care practice is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:

  • Demonstrate positive front desk interactions
  • Communicate effectively on the phone
  • Describe methods of communicating bad news
  • Demonstrate how to deal with difficult patients
  • Develop ways to resolve patient issues
  • Discuss how to improve compliance and patient satisfaction
  • Practice listening and questioning skills
  • Improve empathy skills

We will customize this program or coaching session to address your wants and needs.

 

Hire Laurie Brown for interactive training to Improve Health Care Customer Service Skills

Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.


Contact Laurie now at (248) 761-7510 for Your Next Event or Training Session

Sign Up for a Free
Communication Tips Newsletter...


left column 3 tips

...and get a Three Essential Communication Techniques handout

 
   nospam