Patient care has become more than providing accurate diagnosis and treatment. Now every interaction between a patient, their family and healthcare provider is an important part of patient care and it can frame their experience with that provider. Patients are more educated than ever before and they have a great deal of power through word of mouth, surveys and online review sites. Because patients use these platforms to express their positive and negative experiences, they have a great deal of influence.
Every interaction the patient has with your office has an impact on how they feel about your practice, so everyone in your practice needs to provide an exceptional experience for the patient and their family.
This program is ideal for health care service providers.
Because every health care practice is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:
We will customize this program or coaching session to address your wants and needs.
Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.
Contact Laurie now at (248) 761-7510 for Your Next Event or Training Session
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