Customers can be making decisions about your business because of the way they were greeted. Whether you are a medical office, a legal firm, a manufacturer, a hotel, or any business office, you need the people who first meet your customers to represent your business in a positive way, ensuring that your customer’s initial experience is a good one.
Some people will stop doing business with a company simply because the front desk person was rude, unhelpful or simply ignored them. On the other hand, a warm and helpful front desk person can help build strong customer loyalty.
If your office staff could benefit from customer service training, read below:
This program is ideally suited for front desk staff.
We will customize this program or coaching session to address your wants and needs.
Choose Laurie for training sessions that will create a welcoming atmosphere for your office. Programs can be tailored to suit your specific needs, and can be delivered as breakout sessions or in-house training.
Contact Laurie now at (248) 761-7510 for the Front Desk/Receptionist Customer Service Training Your Office Needs.
Sign Up for a Free
Communication Skills Newsletter...
...and get a Three Communication Techniques handout