presentation skills trainer

Customer Service Programs

From Good to Great

Customer Service Programs

From Good to Great

customer experience programsCustomer Service Excellence

What Clients Are Saying:
“I cannot tell you how thankful I am that you came to be the person that we chose to conduct our staff training, Throughout the years, we’ve provided professional development opportunities to our caregivers. Your presentation is, by far, the best we have experienced! You utilize all of your strengths in the presentation— your humor, compassion and vision are what make you so successful in what you do! ”
—TAMMY KARMON, The Curious Kids Program

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Your customer has all the power, because, though their expectations may sometimes seem unreasonable, they have the ability to broadcast their experiences—both good and bad—to thousands of people.

Companies such as Amazon, Zappos, and Uber have been creating experiences that delight their customers. As a part of the program, you can learn from their success so that you can provide your customers with the kind of experiences that they want, need and expect. 

This program is ideal for employees and managers.

Learning outcomes

  • Create a customer service promise
  • Identify the benefits of providing exceptional customer service
  • Identify what todays customers expect, want and need
  • Explain how to build trust and rapport
  • Demonstrate how to listen effectively
  • Distinguish how to be perceived as credible and trustworthy
  • Recognize the importance of a vocal tone that shows you are credible
  • Demonstrate specific ways to communicate rules and regulations
  • Create lasting relationships
  • Describe methods of communicating bad news
  • Demonstrate how to deal with difficult customers
  • Develop ways to go above and beyond
  • Discuss how to make it easy for your customer to navigate through your organization
  • Review how to keep a good attitude on a bad day

We will customize this program or coaching session to address your wants and needs.

Hire Laurie Brown for Engaging Programs to Improve Customer Service Skills

Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.


Contact Laurie now at (248)-761-7510 for Your Next Event or Training session

Sign Up for a Free
Communication Tips Newsletter...


left column 3 tips

...and get a Three Essential Communication Techniques handout

 
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