Your customer has all the power, because, though their expectations may sometimes seem unreasonable, they have the ability to broadcast their experiences—both good and bad—to thousands of people.
Companies such as Amazon, Zappos, and Uber have been creating experiences that delight their customers. As a part of the program, you can learn from their success so that you can provide your customers with the kind of experiences that they want, need and expect.
This program is ideal for employees and managers.
We will customize this program or coaching session to address your wants and needs.
Choose Laurie for customer service courses to train your team. Learn how to provide exceptional service to build lasting relationships and loyalty. Her programs are ideal for in-house full day, half day training or breakout sessions at your next event or conference.
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