presentation skills trainer

Customer Experience Programs

Automotive Customer Service

Customer Experience Programs

Automotive Customer Service

customer experience programsAutomotive Customer Service

What Clients Are Saying:
“Laurie successfully took what she was given by Acura and found useable, easily understandable methods to apply Acura principals to work in in a retail environment. She was able to communicate with our staff in a way that made sense to them and caused them to really reflect on how our customers perceive us. ”
—TOM ZIELINSKI, General Manager Acura of Troy

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Automotive customers are proving to be more and more demanding. The simple reason behind this is that customers have many, many choices where to buy or service their vehicles. That means that you have to do more to keep them coming back to you.

This program is ideal for Sales or Fixed Ops employees and managers

 
Learning outcomes
Because every dealership is unique, every solution needs to be unique as well. Here are some of the outcomes we could focus on:
  • Identify the benefits of providing exceptional customer service
  • Understand how to build trust and rapport
  • Learn how to be perceived as credible and trustworthy
  • Recognize the importance of a vocal tone that shows you are credible
  • Identify what todays automotive customers want and need
  • Demonstrate specific ways to move people to action
  • Create lasting relationships
  • Demonstrate how to deal with difficult customers
  • Develop ways to go above and beyond
We will customize this program or coaching session to address your wants and needs.

 

Hire Laurie Brown for engaging Automotive Customer Service Courses

Choose Laurie for training sessions that will turn your dealerships’ customers into raving fans who want to come back to your dealership over and over again for years. When you interact with people from the mindset of meeting their wants, needs and expectations, you make a powerful positive impression. Programs can be tailored to suit dealership’s specific needs and will have impact as breakout sessions or in-house training.


Contact Laurie now at (248)-761-7510 for for the Automotive Customer Service Training Your Team Needs.

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Communication Tips Newsletter...


left column 3 tips

...and get a Three Essential Communication Techniques handout

 
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