Automotive customers are proving to be more and more demanding. The simple reason behind this is that customers have many, many choices where to buy or service their vehicles. That means that you have to do more to keep them coming back to you.
This program is ideal for Sales or Fixed Ops employees and managers
Choose Laurie for training sessions that will turn your dealerships’ customers into raving fans who want to come back to your dealership over and over again for years. When you interact with people from the mindset of meeting their wants, needs and expectations, you make a powerful positive impression. Programs can be tailored to suit dealership’s specific needs and will have impact as breakout sessions or in-house training.
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