Customer Service Excellence: From Good to Great
No matter how you think of your customers—as patron, patient, client, member, or guest—they need to be treated in a way that makes them want to do business with you now and for years to come. Learn telephone skills, the best ways to greet your customer, methods to handle difficult customers and more.
Public Sector Customer Service: Great Customer Service Still Matters
Though you may think that great service isn’t important to Public Sector “customers” (citizens) because you’re not working in a competitive environment, think again. Great customer service is essential for good government. Learn how to greet your customers, deal with difficult situations and provide exceptional service every day.
Automotive Customer Service: Driving Customer Satisfaction and Loyalty
It is easier than ever to buy or service your vehicle from anywhere in the country. It is essential that you provide the kind of service that creates loyal customers. Whether in sales or fixed ops, how your staff treats your customers will have a direct impact on your bottom line. Even if you spend a fortune on advertising that works to get your customers in the door, getting them to continue to buy from you is ultimately in the hands of your staff.
Library Customer Service
Libraries are changing. Library customers have greater needs and expectations, while reductions in funding continue to be an issue. Educating people about the benefits of libraries and advocating for their continued support is essential. With this in mind, improving customer service has clearly become more important than ever.