IT Communication Skills Training

What Clients Are Saying:
“Thanks so much for today. Each team member benefited and enjoyed it. I am very thankful for the whole experience. It was extremely well planned and the time went so fast because we were all so engaged.”
—Suzy ElFishawy, Bill Highway

As an IT professional you need to communicate to a variety of people in a variety of methods. Being a good communicator means that you will be better able to influence peers, managers and clients. Developing your interpersonal skills will benefit you both professionally as well as personally.


This course is ideal for IT professionals who want to improve their communication skills.

• Understand your personal communication style
• Explain the differences between assertive, passive and aggressive communication
• Communicate technical information successfully up, down and across an organization
• Employ project management communication skills
• Master internal communication
• Employ empathetic communication techniques
• Learn how to communicate with difficult people
• Communicate effectively on help desk platforms
• Create email that is understandable and actionable
• Demonstrate effective use of key communication techniques, including active listening and effective questioning

Choose Laurie Brown for IT Communication Skills Training

For effective communication in the workplace, count on Laurie Brown for outstanding training programs. She’ll help your IT team develop the skills needed to communicate effectively.

Contact Laurie now at (248) 761-7510 for Your Next Conference or Training.